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Dickmanns-BEWARE

Just returned form alicante and found that Dickmanns car hire have charged me 200 euros for alleged damage to the car. I emailed Dickmanns and got no response so i contacted the car brokers we went through. Eventually i got reply and some pictures sent of three small burn marks in the upholstery of the car (cigarette marks). Neither me or my wife smoke and we do not recall seeing any damage but its definitely not from us.Also we are not convinced the pictures are from the car we hired. Dickmanns don't want to know and we do not know what to do next. We feel we have been ripped off big time and there is nothing we can do. Any advice please.
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