What should we confirm over the phone when THEY call us?

vikki.f

we will never disclose any information to a cold caller, if they have a offer that is so good they can tell us without the need for confirming who we are, and if we were interested then ask for a verifiable phone number for them and we will ring them when we are ready, at that point we are happy to answer the security questions.

The only exception is our bank who have to provide our password then we will answer their questions.

Example is,
Hi its ....... ringing from ............... can i speak to ..................,
US what time does the sun set in Paris tonight
THEM ............. Icecream sundae
Thank you how can we help you.

moonrakerz

SA_Brained wrote: »

Ask for:

their mother's maiden name.

The first and 3rd letter of their password.

Who they pay their mortgage to.

their first school

their mother's favourite pud

registration of their 4th car

next pet's name after the rabbit died

favourite singer

favourite football, rugby, cricket, hockey team



..................they soon go away.........:D

fluffnutter

Do people actually entertain these type of marketing calls? I'm registered with TPS and every company I deal with (e.g. bank) has my marketing preferences set so they can't contact me. I probably get called a couple of times a year but there's no way I'm gonna start saying yes, I'm so and so and here's my details! A curt 'take me off your list' and phone straight down. I can't bear being called by someone trying to flog me something! Bugger off!

mickey185

I have been getting numerous phonecallls from a solicitor trying to extort money from an illegally administered parking charge. the cheeky sods allways ask for me to confirm security details first. not a bloody chance. :rotfl:

juliedotcom

If you recieve a call where you are asked to provide security information from a financial institution, they will not ask you FULL security, rather, partial, I.E "the first and fourth letter of your mothers maiden name" etc. If you are unsure of the call, rather than divulge any information, advise them, granted it's not a marketing call (unless its one you wanted), that you will call back through a number you trust to be them, and take their name. Don't ask them for the number to call, remember: they called you! They could give you the number of the local takeaway! go find the number on a statement/phone book/online.

It is pointless to ask them to write to you, because if it's something urgent, I guarentee that YOU are the person who phones back to complain that a letter should not be written for an urgent matter.

The reason why you are asked security questions, albeit the most tame ones, is because of data protection. If I phoned you and started telling you all kinds of personal information about your wife/son/daughter/mum/dad's accounts then the law has been broken, and so questions are established to confirm that the person in question is speaking.