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v21 acccount
christymm
Posts: 191 Forumite
Hello,Could someone please tell how to cancel my v21 account,I have emailed them so many times and am not getting a reply.Thank you.
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Comments
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You need to send a letter to
BISCIT INTERNET LTD.
BERKELEY HOUSE,
HIGH STREET
EDGWARE
MIDDLESEX
HA8 7RP
That's what I did after many many emails were ignored and lots of telephone busy ring tones. Strange thing is they don't take money from me anymore and I got an extra payment back off them but I can still use the free dial up which is still live.
Best of luck!0 -
Hi, colinw, did you get a reply from v21 or did they just stop taking the money etc? Just to add to your advice and as I posted earlier, my bank advised that I send the letter to V21 by recorded delivery and if money continues to be taken they (the bank) will take up the issue with v21.0
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I got no reply off them. A couple of days after I sent the letter though my access to the members portal ceased and I also got £8.99 paid back into my credit card account. That was an overpayment for October. They have not taking any more payments since but strangely I can still connect with the v21dial up. Don't need that anymore though as I am now with Telewest. :j0
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