Cant get through to the tax credits helpline

Kimberley82

Is anyone else having the same problem?

rochja

Open Mon - Fri 8 to 8 and Sat 8 to 4. However, many regional call centres have closed and the system is feeling the strain

Kimberley82

rochja wrote: »

Open Mon - Fri 8 to 8 and Sat 8 to 4. However, many regional call centres have closed and the system is feeling the strain

I know the opening times but all day it has said sorry we cant deal with your call and hangs up

thegirlintheattic

Try calling the main number and asking them to put you through.

Kimberley82

thegirlintheattic wrote: »

Try calling the main number and asking them to put you through.

Whats the main number?

whitewing

I shall have to try and call tomorrow, so we can compare notes, lol.

lou-28_2

I've been having this problem too. What pees me off is that it cuts you off after 3mins of listening to all their automated messages and select options.

They are open 8-8 this sat and sun so hopefully I'll get through at some point.

thegirlintheattic wrote: »

Try calling the main number and asking them to put you through.

john1002

I know this might sound stupid and Im not looking to get flamed but why are you ringing up so late, surely if it is to renew or to change something you have had nearly a month to do so, and I know martin has sent emails and also on this site saying everyone needs to contact them sooner rather than later. I apprecaite that you may have contacted them and this is for something else, maybe if you gave more info we could see if there is another avenue to follow.

John

Kimberley82

john1002 wrote: »

I know this might sound stupid and Im not looking to get flamed but why are you ringing up so late, surely if it is to renew or to change something you have had nearly a month to do so, and I know martin has sent emails and also on this site saying everyone needs to contact them sooner rather than later. I apprecaite that you may have contacted them and this is for something else, maybe if you gave more info we could see if there is another avenue to follow.

John

I have renewed, but have realised the information I gave was wrong

Fiver29

Kimberley82 wrote: »

I have renewed, but have realised the information I gave was wrong

Try option 3 then (change your details). I've rang that twice in the last week, and got through within 5 minutes.

Kimberley82

Fiver29 wrote: »

Try option 3 then (change your details). I've rang that twice in the last week, and got through within 5 minutes.

I cant even get to that bit, I ring and it say sorry we cant take your call and it hangs up