Sony Ericson k300i - problem with Orange Answerphone

AndyR_3

Hi,

I've accidentally done somthing so that when I press and hold down "1", or get a new message and choose to check it, I end up being connected to my work's swichboard. Somehow I've saved their number as the answerphone, but I can't work out where or how to change it.

In the phonebook, under special numbers, 07973100123 is listed as answerphone, and I can get to it that way, but does anyone know how to change it so I can get to my answerphone by pressing and holding 1, so I stop annoying work's receptionist? I've tried speed dials, but it's not there.

Many thanks.

espresso

Address book, Options, Speed dial. You must have stored it in 1.

AndyR_3

I have tried that. If I press 1 then press call, it dials the answerphone, however if I press 1 and hold it down, it says "calling answerphone" but actually connects me to the office switchboard. Also, if I recieve an answerphone message and choose call, again I get the switchboard.

espresso

Are you saying that you have nothing stored in speed dial 1?

AndyR_3

Yes, I have the answerphone number (07973100123) stored as 1. If I briefly press 1 then press call, I get the answerphone. If I press and hold down 1 I get work (although it says "calling answerphone" on the screen).

I'm confused!

espresso

Well you shouldn't have the answerphone number in there!

AndyR_3

That's not the problem though - if I go into messages and call ans. phone, that also connects me to the office, so somehow the phone thinks my work number is the answerphone service. I have tried deleting that number completely from my phone as suggested by Orange, but it doesn't help. Anyone know where the answerphone number is stored in the phone so I can change it back to the correct one?

espresso

Have you tried deleting the entry from speed dial 1 and then switching off and removing the battery. I believe that the answerphone number is stored on the SIM.

AndyR_3

OK, I've put the SIM in another phone, and under voicemail it's showing my work number, so it's stored on the SIM. But I can still not find a way to change it. I'll keep trying though!

espresso

Perhaps you could get Orange to send you a SIM update if you explain the situation to them.

AndyR_3

espresso wrote:

Perhaps you could get Orange to send you a SIM update if you explain the situation to them.

That worked! Many thanks for your help Espresso - and it's a shame the first two people at Orange didn't know to do that. I called back after I'd read your suggestion and asked them to do it, the guy agreed to send it but told me "it won't solve this problem though".