Amend Travelodge saver booking

youreds

emskyxx wrote: »

Did you try ringing their helpline 08719848484?

I did, although I wouldn't call it a helpline. That was the number I hung up on.

p00hsticks

Buggles wrote: »

Did you go for the £1.50 cancellation thing? If so, cancel it and book again?

If you mean the cancellation insurance, it certainly wouldn't cover you for something like this (what it does cover is actually quite limited)

susieb

I would call the hotel direct again, you may get a different person who knows how to change it. We had exactly the same a couple of years ago, but the second time we called the person managed to change it.

youreds

Well, phoned customer services at lunchtime, was on hold for ages, finally got through to a helpful guy who said no problem

Then he tried to change it but couldn't, said he'd have to ring the hotel to get them to change it & would call straight back.
2 hours later he calls, apologises for the delay & says it's changed to a family room.

Result.

Still showing as a double online, called the hotel confirmed it was a family room, 2 adults & 0 children?? She added a child to the booking no problem.

Phew, & a well done to Travelodge from me.