Virgin Media Contract

Blaz

Im moving back into my parents for financial reasons (im skint ) and i have cancelled my contract with VM with 3 months to go so obviously they expect me to pay the remainder of the contract.

My 8 months with VM have been awful, the "super speedy" broadband they offer is a joke! I knw during peak hours everyones connection dips but my connection dipped so much that the internet was unusable (around 0.30mb usually!). Despite numerous complaints, phonecalls and being told itll be fixed in X amount of time it remained crap for the duration. I have kept links to the speedtest results as proof of my awful connection and i have to say before VM i have been with BT, Sky & O2 and VM are the worst ISP i have ever experienced, ive seen faster dial up connections.

My point is i dont want to pay them the remainder of my contract fees as i dont think they deserve it ... if anything i feel they should be giving me money back! Who do i complain to about them? Does anyone have any suggestions of things to say to them or letter templates for me to get out of this contract?

Thank you

Marco12452

Apologies, I don't have any pre-designed templates to point you to.
The obvious action is to address this with the provider first and explain that you are considering taking the issue further should you not get an agreeable solution. As much as you have argued with them keep a clear head and remain calm.
There is then the option to take it further, you can get more information at - http://consumers.ofcom.org.uk/tell-us/telecoms/customer-services/customer-service/