Lost Oyster Card - Unregistered

Marco_Panettone

Blimey! Well done them. A letter of thanks to their team, I suggest, along with apologies from those further up the thread...

llyamah

Well, perhaps, but I did have to log two calls after being told to get stuffed the first time round!

surreysaver

shaun_from_Africa wrote: »

But how can just the number of the oyster card alone make any of the above situations possible?
It can't.
The oyster card number on its own is not protected data under the DPA.

The Oystercard number on its own isn't - but the CCTV image is, and the credit card number is. So once you've combined the Oystercard number with the credit card number or CCTV image, that would then be protected under the Data Protection Act.

llyamah

Well, they also sent me an email stating that Oyster card number # has been deactivated and thanking me for reporting it lost/stolen. So, are you saying they are in breach of the DPA?

New_Expert

Help! I am 9 months into a 12 month annual travel pass (on my oyster) bought last year from a London Underground station. However, I lost this oyster card on Wednesday evening (fell out my pocket on the train home) which means I am now £400 out of pocket!

I have no receipt (I looked everywhere in my house!), no card number and the oyster card is unregistered online (although every annual travelcard is supposedly registered on the day of purchase). Having called up the helpline, they say they can't find my details on their database and therefore can't cancel the card and transfer the funds! I paid for the annual pass with a cheque from my former company (I have changed jobs now).

I am waiting for a "manual" database check to take place over the next 5 days (after they took a few details from me over the phone like address, last day lost card was used, security question etc).

I am not hopeful they will track me and sad I will have lost all that money which I can't replace

Has anyone had a similar experience? I am annoyed that someone out there is using MY annual pass as we speak!

Thanks for your help!

New_Expert

It was registered on the day of purchase by the person who sold me the annual pass. I called customer services and they said you cannot purchase an annual pass without being registered on the day. So it is registered, but I didn't register it myself online. So I am thinking there must be two databases.

llyamah

Sorry to hear about your situation. Let's hope that they can find it using their manual search. My experience will hopefully give you some comfort. Have any of your details changed since the day that you registered it? Do you know the exact date that you purchased it? That might help. I know it is a long shot, but with mine they matched my payment to the card.

shaun_from_Africa

surreysaver wrote: »

The Oystercard number on its own isn't - but the CCTV image is, and the credit card number is. So once you've combined the Oystercard number with the credit card number or CCTV image, that would then be protected under the Data Protection Act.

The OP did not ask for credit card details or CCTV recordings. All they wanted was the card number, so talking about combing the card number with info not requested is totally pointless.
Oyster were just using the DPA argument either because they couldn't be bothered doing anything or they simply didn't know what info is regulated by the act.

geordieracer

shaun_from_Africa wrote: »

The OP did not ask for credit card details or CCTV recordings. All they wanted was the card number, so talking about combing the card number with info not requested is totally pointless.
Oyster were just using the DPA argument either because they couldn't be bothered doing anything or they simply didn't know what info is regulated by the act.

I think you will find that TFL and its in house band of merry lawyers and people who matter - know about the act. The problem is the training of the staff in the act.

shaun_from_Africa

I agree geordie.
Maybe I should have worded it as:

"The customer service staff at Oyster were just using the DPA argument either because they couldn't be bothered doing anything or they simply didn't know what info is regulated by the act."