I Hate Aol

Godders

Rush -

This may help you know the process:

http://www.uswitch.com/Broadband/Help/BBH_SwitchingSuppliers.aspx?ref=

And you don't want customer services - you want 'Cancellations'

Turning_into_scrooge

Rushnowt
try having a look here this may give you some clout. I was under the impression that contracts are a min of 12 months and only re newed if another contract is signed.
http://www.consumeradvice.net/cgi-bin/yabb/YaBB.cgi