Mobile Phone Contract Problems

Stevemo_2

I have recently upgraded my phone contract with 02.

I have had said contract for one month now and was looking to change my phone as the phone has some problem with its locking system and the original phone I want is readily available despite 02 tellling me it wasn't, however a frined of mine was able to get the phone about a week after I upgraded.

I was also ONLY informed when I rang them today that I had a 14 day return period for the phone and a 28 replace period for a faulty phone, however none of this was made aware to me at the time of upgrading my contract.

Can someone help me out as to what my consumer rights are in this situation and if there is anyway around my problem. I feel that due to the sales rep neglecting to tell me about the returns period I have a right to have the phone straight exchanged however I do not know if this is the case.

izools

Was any paperwork sent with the handset?

grumbler

Stevemo wrote: »

I was also ONLY informed when I rang them today that I had a 14 day return period for the phone and a 28 replace period for a faulty phone, however none of this was made aware to me at the time of upgrading my contract.

This sounds like you expected much longer periods for return and replacement. It's impossible to say everything over a phone and if it was important you could have asked.

Can someone help me out as to what my consumer rights are in this situation

By law, there is no any cooling off period for upgrades and 14 days is just a generous internal policy of O2.
Regarding a faulty handset it is up to the retailer either to replace or to repair it. Again, 28 days is just the internal policy of O2.