We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Special Delivery, quick question...
pulliptears
Posts: 14,583 Forumite
I sent some documents via special on Monday afternoon with guaranteed delivery before 1pm the next day.
Having checked the tracking it tells me the documents were delivered, but does not provide a date, time or signature for the delivery.
I need to prove that the documents were received on Tuesday but at the moment I cant. The electronic tracking shows this:
Your item with reference *************** has been delivered.
If the item is being delivered to you at work, and you have not received it, please check with the mailroom or your colleagues.
The electronic Proof of Delivery for this item is now displayed below.
What do I do now please? Obviously RM have not provided the service I have paid for so how do I go about reclaiming the £5.50 this cost me, and more importantly, how do I prove this was delivered on Tuesday?
Having checked the tracking it tells me the documents were delivered, but does not provide a date, time or signature for the delivery.
I need to prove that the documents were received on Tuesday but at the moment I cant. The electronic tracking shows this:
Your item with reference *************** has been delivered.
If the item is being delivered to you at work, and you have not received it, please check with the mailroom or your colleagues.
The electronic Proof of Delivery for this item is now displayed below.
What do I do now please? Obviously RM have not provided the service I have paid for so how do I go about reclaiming the £5.50 this cost me, and more importantly, how do I prove this was delivered on Tuesday?
0
Comments
-
Give DHL a ring.:rotfl:0
-
pulliptears wrote: »I sent some documents via special on Monday afternoon with guaranteed delivery before 1pm the next day.
Having checked the tracking it tells me the documents were delivered, but does not provide a date, time or signature for the delivery.
I need to prove that the documents were received on Tuesday but at the moment I cant. The electronic tracking shows this:
Your item with reference *************** has been delivered.
If the item is being delivered to you at work, and you have not received it, please check with the mailroom or your colleagues.
The electronic Proof of Delivery for this item is now displayed below.
What do I do now please? Obviously RM have not provided the service I have paid for so how do I go about reclaiming the £5.50 this cost me, and more importantly, how do I prove this was delivered on Tuesday?
not quite
it depends on the delivery method used
if it was by PDA then the sig updates in real time
if it was on ye olde signature sheet then the item updates as delivered on day
but it takes time for the sheets to be sent off and then scanned/uploaded0 -
not quite
it depends on the delivery method used
if it was by PDA then the sig updates in real time
if it was on ye olde signature sheet then the item updates as delivered on day
but it takes time for the sheets to be sent off and then scanned/uploaded
This will be a week on tuesday, can it take that long?0 -
pulliptears wrote: »This will be a week on tuesday, can it take that long?
you're asking me how long is a piece of string given I have no idea how the delivery office operates0 -
-
When you send an item using Special Delivery™ Next Day. Special Delivery™ 9.00am and also Recorded Signed For™, we can confirm when your item arrives. Within 72 hours of delivery, we will also show you an electronic image of the signature received on delivery. ePod is available for a maximum of 12 months from the date of delivery.
Its been nearly a week and RM can provide neither for me...0 -
pulliptears wrote: »Its been nearly a week and RM can provide neither for me...
well contact RM customer services and ask them to check the intranet
it could be as simple as a glitch on the IT
SD is delivered IIRC over 99%
it has a high success rate but due to the criss cross in generations of hardware/software it can lead to issues like this0 -
-
pulliptears wrote: »Thats the answer I wanted. Thank you.
I didn't know if that was possible not having experienced problems before.
I dont know it is
I dont know If RM CS can access the intranet or not0 -
Right, have spoken to RM who tell me the items were delivered at 7am the following day, however, a signature was not obtained. As this is the crucial bit of proof I needed, that I paid the £5.50 to obtain I now want a refund of that postage.
A P58 form seems to deal with lost items, how do I go about claiming a refund please?0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352K Banking & Borrowing
- 253.5K Reduce Debt & Boost Income
- 454.2K Spending & Discounts
- 245K Work, Benefits & Business
- 600.6K Mortgages, Homes & Bills
- 177.4K Life & Family
- 258.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards