Any advise plse...? on a TV purchase

monkey-a

I set-up a 'back in stock' text message with Argos for a TV I was after. I received a text message to say it was in stock, but the nearest store that had it was 20 miles away. I decided to reserve it and went to collect it.

However, when I went to pay they said it might be slightly different than the one ordered, but couldn't say what. The picture on the box seemed the same and as I'd already travelled that far, I took it. I’ve since contacted Argos several times to try and establish what the difference is between the model I received and the model I should have. As it seems the model I received lacks certain features to the one described in the catalogue, yet the price was the same.

Is it right to inform customers at such a late stage and not provide them with the information on the actual difference? Surely, at the point of reserving the item I should have been made aware. Then I wouldn’t have had to make the 20miles journey.

In cases like this, would you be entitled to some form of reduction on the TV (as its not a matching alternative) or compensation for a wasted trip?

Appreciate any sensible advise on this matter.

neilmcl

At the point of reserving there is no contract in place between you or Argos. You were informed that there may be differences when you went to pay but despite this you accepted the fact and carried on the transaction. I don't think you have a leg to stand on.

italiastar

What features are different? are they important to you - if yes, ask for a refund

ThumbRemote

Agree with italiastar. If you can find a feature that Argos advertised on the original model, but is not on your model, it is not "as described" and you are entitled to a refund under the Sale of Goods act. It doesn't matter that they told you there may be minor differences; a change in advertised functionality is not a minor difference (out of interest, what are the differences?) But you have to act fairly quickly to reject the TV.

You may also be entitled to claim your mileage costs back too.

Alternatively, the features missing might be nothing you'd ever use, or you might still be happy with the TV you received for the price you paid. In that case just keep it, no sense making a fuss for the sake of it.

arcon5

Op, Argos allow you to return within 30 days if you change your mind anyway.

neilmcl

I get th impression the OP is not interested in returning the TV but more so in getting "compensation" out of Argos.

Hintza

italiastar wrote: »

What features are different? are they important to you - if yes, ask for a refund

Obviously not since the OP still doesn't know what te differences are.

OP get on to the manufacturers website and see what the differences are.

Techhead_2

Hintza wrote: »

Obviously not since the OP still doesn't know what te differences are.

OP get on to the manufacturers website and see what the differences are.

They say it MAY be a different item, so it could be the OP is worrying unnecessarily. It would have been better to check in store what was being offered.

vuvuzela

arcon5 wrote: »

Op, Argos allow you to return within 30 days if you change your mind anyway.

I am fairly sure this does not include tvs.

wealdroam

vuvuzela wrote: »

I am fairly sure this does not include tvs.

TVs are included in their 30 day returns policy, unless they have a builtin recorder of some sort.