Accor hotel are a horrible no-no!

uqaisar

Hi,

So yesterday I booked a couple of rooms at novotel and got through to the payment and it said it was unsuccessful, please try again later. So after a couple of hours I booked again and received a reservation number, half an hour after that i received another reservation number, i think from the first booking. so was billed for four rooms. I had only required two. I ring the Accor Customer Services and they say they cannot offer me a refund for the glitched booking as the rooms were non-refundable. I have been conned. What can I do?

thanks in advance

isplumm

uqaisar wrote: »

Hi,

So yesterday I booked a couple of rooms at novotel and got through to the payment and it said it was unsuccessful, please try again later. So after a couple of hours I booked again and received a reservation number, half an hour after that i received another reservation number, i think from the first booking. so was billed for four rooms. I had only required two. I ring the Accor Customer Services and they say they cannot offer me a refund for the glitched booking as the rooms were non-refundable. I have been conned. What can I do?

thanks in advance

I suggest that you ask for their complaints procedure - also do you have a copy of the screen that showed you it was unsuccessful?

Mark

pmduk

contact your card company and see what they will do.