industry regulator for pcworld/techguys/knowhow

wealdroam

Flyboy152 wrote: »

The FSA are the agency who regulate the sale of insurance products, but I am not so sure they did so in nineteen ninety-seven.

It really doesn't matter whether they did or not.
The OP corrected the date later.

Flyboy152

In which case, my original remarks stand. :j

But the question is, "was this an insurance policy, or a service agreement?" If it was an insurance policy, any complaints need to directed, first of all, to the policy issuer and then to the Financial Ombudsman Service. If it is a service agreement, then one should follow the provider's own complaints procedure and if there is no satisfactory outcome, Trading Standards might be the next step.

itchi

Hi, can someone share their knowledge about a service agreement I have with PC World....
We bought a desktop PC in 2006 and have paid a monthly fee for a serive agreement. The document I have clearly states what isn't included (plugs, wires etc, cosmetic damage, theft, being unable to use the product) and it also staes we 'must take all reasonable precautions' tom protect from damage, such as anti-virus software.
I have today been told that as my computer has a virus, and this is a software problem, I am not covered. Are PC World allowed to change the wording of my service agreement without telling me/sending me an updated agreement that states 'software problems' are not covered by the agreement?

Thanks in advance.

justifier

no policy covers software. As far as i am aware the T's&C's will say so. ( i havn't seen them but its pretty standard). what AV where you running?

Flyboy152

itchi wrote: »

Hi, can someone share their knowledge about a service agreement I have with PC World....
We bought a desktop PC in 2006 and have paid a monthly fee for a serive agreement. The document I have clearly states what isn't included (plugs, wires etc, cosmetic damage, theft, being unable to use the product) and it also staes we 'must take all reasonable precautions' tom protect from damage, such as anti-virus software.
I have today been told that as my computer has a virus, and this is a software problem, I am not covered. Are PC World allowed to change the wording of my service agreement without telling me/sending me an updated agreement that states 'software problems' are not covered by the agreement?

Thanks in advance.

It very much depends on the exact wording on the agreement and the full exclusions.

P.S. It really would have been better if you had started a new thread, this one finished some months ago and there is a tendency for people to reply to the OP, rather than your query.

itchi

Thanks - I'll start a new thread.

Flyboy152

itchi wrote: »

Thanks - I'll start a new thread.

You might want to delete the message on this thread.