Talktalk - what to do next

Dumpy_2

I've had problems for about two weeks with my broadband keeps disconnecting then reconnecting. Done what they've asked me. Was ok for 5 days now today I am back to square one, just when I needed the internet for a report I'm working on:mad:

They now want to check but I have to agree that I will accpet a time related charge which I just cannot afford. What to do:question:
Perhaps I should just move but I have to admit talk talk have been great up until this problem. I moved to a cheaper tariff a few months ago so I am not sure if this means I can't move until my contract runs out.

If I do move does anyone know of a good internet provider. I can't have sky as we are only on a 'special offer' which ends September.

Any advise would be great.

Gordon_Hose

Do an exchange search on https://www.samknows.com/broadband/exchange_search and see what is available to you.

Dumpy_2

My speed was 4.27mb and now down to 3.94 and talk talk says that with this speed web pages open in less than a second...........:rotfl:which is a joke but I would put up with lower speed if my internet would stop disconnecting then connecting..............

TalkTalk

Hi Dumpy,

if you register at https://www.talktalkmembers.com myself and my colleagues would be happy to take a look at this for you.

Ady

macman

Dumpy wrote: »

My speed was 4.27mb and now down to 3.94 and talk talk says that with this speed web pages open in less than a second...........:rotfl:which is a joke but I would put up with lower speed if my internet would stop disconnecting then connecting..............

That's a small speed drop (about 7.5%) and should still be perfectly OK for web browsing. Have you tried using a different (faster) browser?
The disconnection issue is separate and could be down to your equipment, wireless settings, extension wiring or a line fault-none of which are necessarily TT's fault.
Have you retested using ethernet from the BT test socket behind the NTE5 split faceplate?-that's the first thing to do, because if the problem remains, then almost certainly it's an external fault and not chargeable.
If it goes away, it's a customer issue.
Do you have noise on the line? Dial 17070, option 2, quiet line test.

Dumpy_2

macman wrote: »

That's a small speed drop (about 7.5%) and should still be perfectly OK for web browsing. Have you tried using a different (faster) browser?
The disconnection issue is separate and could be down to your equipment, wireless settings, extension wiring or a line fault-none of which are necessarily TT's fault.
Have you retested using ethernet from the BT test socket behind the NTE5 split faceplate?-that's the first thing to do, because if the problem remains, then almost certainly it's an external fault and not chargeable.
If it goes away, it's a customer issue.
Do you have noise on the line? Dial 17070, option 2, quiet line test.

Yes been using main socket test since Sunday. Worked great until yesterday. Now back to square one? No noise on line and I've dialled 17070 option 2 quiet line test. That's ok.

I am on the talktalk forum and they are trying to sort it out but I refused to accept that I may have to pay for time related charges. I already pay talktalk enough.

Dumpy_2

TalkTalk_Company_Representative wrote: »

Hi Dumpy,

if you register at www.talktalkmembers.com myself and my colleagues would be happy to take a look at this for you.

Ady

Yes already onto that but you asked if I would be willing to accpet a time related time charge and I won't. I pay talktalk enough!

Thanks for your post though.

jimmy_teabags

i had loads of problems with talk talk with my boardband! would go off for days then come back on!

ring this guy and explain your problem

andy shift
01925551359

he sorted it out for me!

TalkTalk

Hi Dumpy,

unfortunately, acceptance of Time Related Charges is part of the engineer booking process. We cannot book an engineer without acceptance.

Sorry.

Ady

macman

Dumpy wrote: »

Yes been using main socket test since Sunday. Worked great until yesterday. Now back to square one? No noise on line and I've dialled 17070 option 2 quiet line test. That's ok.

I am on the talktalk forum and they are trying to sort it out but I refused to accept that I may have to pay for time related charges. I already pay talktalk enough.

The test must be done from the BT test socket behind the split faceplate-not the master socket itself.

bod1467

And the quiet line test must be done with a corded, analogue phone, in the TEST socket (as said above) and done WITHOUT a filter. This way all internal wiring and equipment should be taken out of the equation, so any noise present will be due to external factors.

If there is no noise then this doesn't mean the fault isn't still external, but you'd need to do further testing to rule out any internal issues. The easiest test is to use a different filter, plugged in to the TEST socket, and try your modem/router. (i.e. no phone connected - just the router). If this is stable then connect in the phone and see if it stays stable - if yes then it would be a faulty filter. If all is still unstable then the issue is likely to be external.

To get an engineer booked you would have to accept possible TRCs - this applies for pretty much EVERY ISP. My only cautionary note is that TT seem far too willing to pass on TRCs that have dubious or even no legitimacy. If you DO get a BT engineer round, DO NOT let him replace your faceplate - this is a common ruse to "justify" TRCs. If he has to replace the back box of the master socket then that's fine - that is still BT-owned equipment which is NOT your responsibility - but don't accept a replacement filtered faceplate. (If the BT engineer happens to leave it because he's had to open the pack to get screws then that's his decision, but state that you are not requesting it).