Overseas orange data rip off £1000.00 bill!

Transformer

Good on you op for persisting, it was your right to do so. There are too many on here who seem to be fighting for the mobile companies it would seem right to give out shoddy advice and then blame the customer attitude. I have to suspect that some are either employed by mobile companies and perhaps got a telling off for dodgy advice or angry customer dared to raise a mistake and they perhaps prefer to say well not my fault, customer should have researched it.

Forgive me but those attitudes are wrong, when it can be proved shoddy advice was given they how dare you judge a person for wanting to be put back in the position they would have been in the first place to that of the correct advice given.

Perhaps too many mobile reps are giving thier uninformed reassurances to customers and then a little upset when error raised, oh naughty customer eh!!!

Those who feel it is their savvy ness that has prevented great mistakes might just have been lucky, when you get your big bill you know where to come for advice, just make sure you are whiter than white though as you see the mobile brigade like to post in their free time !!!!!!!! You seem even when just made mistakes on here to get hung to dry for daring for advice, let alone suggesting a mobile company has made an error or misled, gosh golly gosh you must hear it all the time, those darn customer trying to evade their bills, are they all considered guiilty prior to proving they have a point, guess so !!!!!!!

OP good on you, I take it some here would prefer we pay the mobile companies for their errors, hang on, how will they learn by that?

Transformer

Ofcom bit by bit will sort them albeit slowly, or why are we seeing such changes that the mobile companies did not offer themselves.

Money grabbers !!!!!!!

DUTR

Transformer wrote: »

Good on you op for persisting, it was your right to do so. There are too many on here who seem to be fighting for the mobile companies it would seem right to give out shoddy advice and then blame the customer attitude. I have to suspect that some are either employed by mobile companies and perhaps got a telling off for dodgy advice or angry customer dared to raise a mistake and they perhaps prefer to say well not my fault, customer should have researched it.

Forgive me but those attitudes are wrong, when it can be proved shoddy advice was given they how dare you judge a person for wanting to be put back in the position they would have been in the first place to that of the correct advice given.

Perhaps too many mobile reps are giving thier uninformed reassurances to customers and then a little upset when error raised, oh naughty customer eh!!!

Those who feel it is their savvy ness that has prevented great mistakes might just have been lucky, when you get your big bill you know where to come for advice, just make sure you are whiter than white though as you see the mobile brigade like to post in their free time !!!!!!!! You seem even when just made mistakes on here to get hung to dry for daring for advice, let alone suggesting a mobile company has made an error or misled, gosh golly gosh you must hear it all the time, those darn customer trying to evade their bills, are they all considered guiilty prior to proving they have a point, guess so !!!!!!!

OP good on you, I take it some here would prefer we pay the mobile companies for their errors, hang on, how will they learn by that?

You still seem convinced that many respondants are mobile reps, I've said it before and I'll say it again, going abroad, then leave the phone at home, it is expensive to use abroad, and there will not be sympathy from this camp .

sarahlasvegas

Hope you get a good result.

I have a 500mb limit with O2 - i check facebook/twitter/hotmail etc every other hour - and my emails auto send/show up on my blackberry. I reply to emails on my phone regularly through the day too - and have yet to use 10mb a month, so personally id have happily taken that as an add on for going abroad...going to ring o2 now and see what there bolts ons are for abroad.

DUTR

sarahlasvegas wrote: »

Hope you get a good result.

I have a 500mb limit with O2 - i check facebook/twitter/hotmail etc every other hour - and my emails auto send/show up on my blackberry. I reply to emails on my phone regularly through the day too - and have yet to use 10mb a month, so personally id have happily taken that as an add on for going abroad...going to ring o2 now and see what there bolts ons are for abroad.

Which handset are you using though? My Satio seems to be very lean with data usage and I agree it makes you wonder why folk were moaning about the 500mb monthly limit, the Wildfire is a different story though

sarahlasvegas

DUTR wrote: »

Which handset are you using though? My Satio seems to be very lean with data usage and I agree it makes you wonder why folk were moaning about the 500mb monthly limit, the Wildfire is a different story though

Ive got a blackberry 9300 - leave it on all the time, dont use my home WIFI - granted im not watching iplayer or youtube on it - so my browsing probably doesnt use that much.

GeoThermal

DUTR wrote: »

had you fitted a shelf for a customer and they decided to put a very very heavy object on the shelf and it came off the wall , would that be your fault? I wouldn't think it was

The comparison only works if the customer contacted the OP and asked for a shelf that would hold the "very very heavy object" as the previous one didn't. If the OP agrees and installs the second shelf to that specification and it collapses with the heavy object then it is not fit for purpose. The OP would have to rectify it. The crucial element is specifying the shelf's use and that becoming part of the contract. Shelving, data, cars, tools etc it doesn't matter. What matters is what was asked for, offered and agreed to.

It sounds like the right result has been achieved for the OP, which is great news. Well done for not giving up.

llyamah

Can't wait to hear the good news Galaxy!

robbies_gal

hope you get a good result galaxy-in fairness he was told he would get a warning message that he wa sup to his limit and dint-surely that should be taken into consideration?

llyamah

gabbyevs wrote: »

surely that should be taken into consideration?

Talk about flogging a dead horse! This has been argued about to its death already!

I agree with you though.

Hope the OP returns to post his good news. Would be rather annoying if not!