Ebay seller wont accept return

bikebarbie

it doesnt let me open a Paypal dispute

We're sorry there's a problem with your purchase. You already opened a case regarding this item. Please go to the eBay Resolution Centre to review the program details for information on what to do next.

soolin

bikebarbie wrote: »

it doesnt let me open a Paypal dispute

We're sorry there's a problem with your purchase. You already opened a case regarding this item. Please go to the eBay Resolution Centre to review the program details for information on what to do next.

As per post 9 above.

bikebarbie

thanks soolin, well so far we have exchanged and replied to each other 3 times each!! How many more tit for tat replies before Ebay reviews??
Thanks again

terra_ferma

scheming_gypsy wrote: »

but that's only if it's faulty or not as described isn't it?
You can still put 'no returns' if you don't have a returns policy can't you? A private seller isn't covered by DSR's so if the buyer changes their mind after receiving the goods the seller isn't obliged to accept them back.

Not much point, it will put some people off buying from you, and unwanted items will still find their way back to you. Also some people will be put off from trying to resolve issues and will open a dispute, or leave negs without bothering to contact you first.

I have a very generous returns policy and get few refunds, some will return even when they think it's my fault instead of opening a dispute as they find it easier (obviously if that's the case I would refund return postage anyway).
I think that in balance, the cost of returns is offset by extra sales from people who (like me) stay away from 'no returns' policies as they expect lots of hassle if there is a problem.
Also encouraging people to contact you instead of going straight to dispute or leaving neg fb is always a good thing (I have 0 dispute, and only ever had 1 neg from someone who didn't contact me - but don't get me started on this one...)