Work Programme

donnajunkie

i just phoned them and guess what? shes on holiday. i have to call back in 10 minutes coz the person who can deal with it was busy on the phone.

donnajunkie

finally got to speak to someone on the phone and it seems i was not due a phone call today because i had already been in this week to do jobsearch. apparently i dont have regular appointments with an adviser on the work programme even though i had been told otherwise. when i was in on monday i was given an appointment but was told that was for jobsearch. when this was mentioned over the phone he said that is the only appointment on the system that i am required to do at the moment.
if i never have one on one appointments then i am wondering how i am going to get booked in for all the sessions she has put me down for.

Vincent_Buenisedes

Whenever these outfits mess you around, ALWAYS make a formal complaint via their own complaints procedure and via the Jobcentre and let it be known that if the response is unsatisfactory you will continue the complaint up the food chain.

john539

donnajunkie wrote: »

if i never have one on one appointments then i am wondering how i am going to get booked in for all the sessions she has put me down for.

Don't worry about it.

They'll phone or write, it's their problem.

donnajunkie

Vincent_Buenisedes wrote: »

Whenever these outfits mess you around, ALWAYS make a formal complaint via their own complaints procedure and via the Jobcentre and let it be known that if the response is unsatisfactory you will continue the complaint up the food chain.

i dont really want to upset them unless i suffer seriously like i get a sanction. this is just because the last thing i need is them developing an attitude and making my life hell all within the rules of course. i agree they do deserve to recieve a complaint against them.

donnajunkie

john539 wrote: »

Don't worry about it.

They'll phone or write, it's their problem.

but its my problem if i am required to recieve a call and that call doesnt come. they could say they made the call but didnt get an answer and then sanction me. like i think i said it seems i wasnt required to recieve a call today afterall because i went in voluntarily on monday to do jobsearch. well actually it wasnt really voluntary. i was told i had to take all applications i have and do them there so i decided i should go in at least once a week. on the list of actions she gave me it said she would call today and it said i had to take applications there to do. that is what is silly because if i go in to do jobsearch then the phone call isnt required. they really dont seem to know their a**e from their elbow at the moment.

john539

donnajunkie wrote: »

but its my problem if i am required to recieve a call and that call doesnt come. they could say they made the call but didnt get an answer and then sanction me. like i think i said it seems i wasnt required to recieve a call today afterall because i went in voluntarily on monday to do jobsearch. well actually it wasnt really voluntary. i was told i had to take all applications i have and do them there so i decided i should go in at least once a week. on the list of actions she gave me it said she would call today and it said i had to take applications there to do. that is what is silly because if i go in to do jobsearch then the phone call isnt required. they really dont seem to know their a**e from their elbow at the moment.

I wouldn't over analyze.

It seems they're getting their act together, saying one thing doing another.

Hopefully they will try to contact you in a reasonable way & it should be ok.

Unanswered phone calls are not provable, on either side, so they should send you a letter.
If they raised query with DWP they would need proof, your signature for pre-arranged phone call & follow up letter from them.

If they tried to contact you by phone, they should follow-up by letter.

If they haven't got proof, you would win on appeal.

donnajunkie

john539 wrote: »

I wouldn't over analyze.

It seems they're getting their act together, saying one thing doing another.

Hopefully they will try to contact you in a reasonable way & it should be ok.

Unanswered phone calls are not provable, on either side, so they should send you a letter.
If they raised query with DWP they would need proof, your signature for pre-arranged phone call & follow up letter from them.

If they tried to contact you by phone, they should follow-up by letter.

If they haven't got proof, you would win on appeal.

they wouldnt do the contact by letter because the main purpose of the call is supposed to be to check up on your progress.
as far as appeals go the impression i get is its guilty until proven innocent not the other way round. so i would have to prove they didnt call. if they were really upto no good they could easily call and hang up before i have a chance to answer.

john539

donnajunkie wrote: »

they wouldnt do the contact by letter because the main purpose of the call is supposed to be to check up on your progress.
as far as appeals go the impression i get is its guilty until proven innocent not the other way round. so i would have to prove they didnt call. if they were really upto no good they could easily call and hang up before i have a chance to answer.

You can't prove they didn't call & provider can't prove they did call.

DWP Decision Maker won't rubber stamp a sanction just because provider says they called.