Triton callout and receipt

shazkhan111

I have a two part query. Wonder if someone can help.

1. I purchased a Triton shower from Homebase in July 2010, so still under warranty. Problem I have got is the receipt I have from Homebase has faded and the item and date are not visible. How do I get a copy/replacement? Homebase are very unhelpful and say that they cannot print off a replacement.

2. I called Triton out to repair my shower as I was getting low pressure. They came out and stated that it was a water pressure problem so they would charge me for a call out of £68. BTW they were happy to cover it if it under the warranty had been a fault with the shower. Guess my argument is I didnt know it was a pressure problem as the shower was working fine a few weeks ago.

Can anyone help with this and how to approach Homebase and Triton?

Thanks

baldelectrician

I get this occasionally

I usually iron it out over the phone as I ask about water pressure / water mains works in the area
I ask the customer to call Scottish Water first

shazkhan111

any resolution to my problem?

baldelectrician

The shower thermal cut out goes if the water pressure is too low, it's a saftey feature.

People usually complain if a saftey device doesn't work - not when it does

shazkhan111

so will they not listen to my plea to wave the £68?

baldelectrician

They may or they may not

There's no harm in trying

The pressure problem may be detailed in the instructions - this may be your argument

phill99

I would have thought the onus is on you to ensure that the shower you install is appropriate for the water pressure in your house. I imagine it states in the installation instructions that its not suitable for installation in a low pressure house and it would be up to you to confirm the water pressure.

Its like buying a brand new petrol car, putting diesel in it and then expecting the maker to fix it at their cost by saying "I didn't know it ran on petrol"

shazkhan111

It was working fine till a few weeks ago

garethgas

Maybe not what you want to hear but the shower is not faulty. The problem is a reduction in pressure in your house (for whatever reason).
It will definately be in the instructions and whilst I do have some sympathy with you, its ultimately down to you to check before you call them out.
Triton are not responsible for this, you are.
I'd still try and get them to waive the charge though...you never know your luck.

macman

You don't need a receipt, you need proof of purchase. A bank or credit card statement will suffice. if you paid cash, then you're out of luck.

Suzy_M

Re: faded receipts - Try ironing it (start at lowest temperature first) - I don't how or why it works but it does. It will fade again in time but once you've brought the colour up you should be able to photocopy it.