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Problems with Scottish Water
Burnside
Posts: 8 Forumite
in Water bills
Hi
I'm hoping someone can give some advice. The sewer drains on our property overflowed in March this year and we called out a private contractor as we assumed the blockage was on our property and therefore our problem. When we had to call them out again three weeks later, the guy threaded all his drain rods together and discovered that the problem was actually a blockage outwith our property, and therefore Scottish Water's problem. We informed Scottish Water at the beginning of May, they sent out various contractors who tried to fob us off with "it must be on your property and your problem". The drains flooded again and on 29th June, someone was finally sent out to do a cctv survey and found that yes, the problem was outwith our property and that an excavation would be organised to deal with the collapsed pipe.
Fast forward to 17th July and the sewers overflow again, filling the garden with sewage for the fourth time. When I phoned Scottish Water again, it seemed the excavation job hadn't been put onto the system. Even since they've admitted they're liable, it's taken upwards of four days to get even a cleanup team to decontaminate the garden, despite them promising one would be sent out as soon as possible or the next day. I've put in an official complaint but even this doesn't seem to be making them move any faster. At the moment we're being told that the excavation job's been put through but they can't say when it will be done. Every time we use any running water in the house, more sewage overflows into the garden.
Does anyone have any ideas as to what to do next? I've contacted the water ombudsman and SEPA and am awaiting their reply, but that all takes time. Does anyone know whether there's any legislation that covers this type of situation?
Many thanks in advance.
I'm hoping someone can give some advice. The sewer drains on our property overflowed in March this year and we called out a private contractor as we assumed the blockage was on our property and therefore our problem. When we had to call them out again three weeks later, the guy threaded all his drain rods together and discovered that the problem was actually a blockage outwith our property, and therefore Scottish Water's problem. We informed Scottish Water at the beginning of May, they sent out various contractors who tried to fob us off with "it must be on your property and your problem". The drains flooded again and on 29th June, someone was finally sent out to do a cctv survey and found that yes, the problem was outwith our property and that an excavation would be organised to deal with the collapsed pipe.
Fast forward to 17th July and the sewers overflow again, filling the garden with sewage for the fourth time. When I phoned Scottish Water again, it seemed the excavation job hadn't been put onto the system. Even since they've admitted they're liable, it's taken upwards of four days to get even a cleanup team to decontaminate the garden, despite them promising one would be sent out as soon as possible or the next day. I've put in an official complaint but even this doesn't seem to be making them move any faster. At the moment we're being told that the excavation job's been put through but they can't say when it will be done. Every time we use any running water in the house, more sewage overflows into the garden.
Does anyone have any ideas as to what to do next? I've contacted the water ombudsman and SEPA and am awaiting their reply, but that all takes time. Does anyone know whether there's any legislation that covers this type of situation?
Many thanks in advance.
0
Comments
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If your garden is full of sewage, then wouldn't it be worth a call to your local Environmental Health dept, or the Scottish equivalent?No free lunch, and no free laptop
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Did just that, and the threat seems to have worked so far. Fingers crossed...0
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