Today's Great Deal Voucher Use

sallycinnamon99

Hello,

I wonder if anyone can help me. This is rather a long story/saga but it's necessary to explain the situation I need advice with.

I purchased two vouchers for hair treatments through Today's Great Deal (Glasgow) in April. It initially seemed that the provider was oversubscribed for this deal, as they also ran a Groupon deal at the same time. When I phoned to make an appointment I was told that I had to email instead as they were very busy.

I initially sent an email to ask for an appointment in May. It took at least 5 working days to receive a response to this email. I was told that I could not get an appointment when I wanted one as there were no available appointments. I then tried to email regarding an appointment at a later date and it appeared that my emails were being ignored. I then, much later, received a response to a further email apologising for this and saying that the email address they had been using had been spammed and they were no longer using it.

I was then asked to provide a phone number for someone to contact me to arrange an appointment, which I did. When this person called I advised that I would require an appointment after work now, as I had already had time off. I was advised that they would not be able to provide this and told to email them again when I could arrange a date that was more suitable. I then emailed them to try yet again to arrange an appointment and my contact was again ignored. I had become fed up with this and then emailed Today's Great Deal to ask for their assistance with the matter. However, they only forwarded my email to the management of the company.

I then received contact from the management and I asked for a refund, as it seemed impossible to arrange an appointment which was suitable for me which they could accommodate. I was told that they would not provide me with a refund as they had a 3 month window to use the voucher.

The voucher expires in early August and again the company are not responding to my emails to try to arrange an appointment.

I was just wondering if there is any way that I can take this further to get my money back as I have spent £64 on these vouchers, which it now seems I will be unable to use before they expire.

Any help or advice would be greatly appreciated.

Thanks.

sallycinnamon99

I also paid for this using my credit card via paypal. Is there any way I will be able to get a refund? I'm a bit worried about going to the salon now in case they don't make a good job of my hair!

Thanks