Internet purchase but lost receipt

Station

I bought some headphones on the internet in February this year which have now stopped working. On contacting the company (large household name) they gave me an address to send the headphones to for repair/replacement which I have done but they want to charge me quite a lot of money (more than half the original cost) to repair the headphones as I'm unable to find the original receipt/packing note. They have indicated that the repair would be free if I had the receipt.

What I do have are the emails sent at the time of ordering the headphones - including the original order number.

Obviously I want to convince them to fix the headphones under warranty but legally do I have a leg to stand on given that they originally sent the package to my address and I have the original emails and order number but no longer have the receipt that they issued ?

custardy

I have never had a company ask for original paper work for an online purchase
I would have thought the original emails should suffice

halibut2209

If it was online, it will be on your bank statement or credit card statement. For faulty goods, that is completely acceptable as proof of purchase

molerat

You do not need a receipt in law, just reasonable proof of purchase. The things you have are enough to prove purchase so point this out to them.

The_Pedant

Who is asking you to pay? the retailer, or the repairer?

What molerat says is correct, when dealing with the retailer. If you don't have the documentation that the repairer requires, then your best bet would be to take that up with the retailer. They may be able to dig out the details and liaise with the repairer, or may be able to provide a duplicate receipt.

halibut2209

I said it first

unholyangel

If you can provide proof of purchase to the retailer then they should repair, replace or refund (can be partial) at no additional cost to you. As it is within 6 months, the onus would be on them to prove the fault was not inherent so i would chase them asap and keep any correspondence you have with them.

The_Pedant

halibut2209 wrote: »

I said it first

But there's a distinction. If it's the repairer asking they they will require a formal proof of purchase. They are offering a warranty & can insist on any additional requirements they care to state.

Something other than a receipt would only be of use for the retailer, to which you are returning a faulty item.

halibut2209

Yes, but that isn't anything to do with the problem. The OP's point of contact is the retailer and the retailer alone. All he needs to provide is the proof that the retailer needs. What the repairer needs from the retailer is irrelevant and is not the OP's problem.