Wrong online price advertised once paid company chasing for more money

h0lli3

Wondering what I can do...

Purchased some precription glasses £29 last night paid for by Debit card (money has gone out of my bank account already) (got a buy one get one free offer, so got 2 pairs but i have to pay for the most expensive)

Company called this morning but i missed the call, then sent an email to say the price was wrong and they need another £63 as they had got it wrong on the web page the price should ahve been 92 not 29.

Can I now cancel my order even though it is a personalised one (e.g my precription, i know on things like that you do not get a 7 day grace period) or will I be forced to pay the extra even though this is way more than I want to spend?

- Can I ask them to carry on with the order and not pay the extra as it was thier mistake.

Thanks

gordikin

They can not make you pay more. Ask them politely to honour the deal/negotiate on the price or you will cancel.

unholyangel

Depends on when it says the contract is formed under their Terms and Conditions.

If its upon payment then they should honour the deal.

pitkin2020

OP they can ask you for more money if it was a mistake, it doesn't mean you have to pay extra though thats your choice to continue or cancel. If you really want the order you could try and sweet talk them and get the price down a little, but they aren't obligated. Usually if the price difference isn't huge a few retailers will meet somewhere in the middle as a goodwill measure.

Start screaming trading standards/SOGA etc and they will more than likely tell you to pay or cancel, so approach it nicely and good luck.

gordikin wrote: »

They can not make you pay more. Ask them politely to honour the deal/negotiate on the price or you will cancel.

Top advice, even though its a personalised order they either have to accept it or allow you to cancel as the contract has changed.

unholyangel wrote: »

Depends on when it says the contract is formed under their Terms and Conditions.

If its upon payment then they should honour the deal.

It was an online purchase & even if payment is taken instantly it doesn't mean the contract is binding from the moment payment is taken. Not many retailers will state the order is accepted upon payment, you'd be lucky to find a single website with that T&C.

Hintza

I presume you thought you were getting a steal.

As others have said be polite and charming and see what they can do for you, a good company will hold their hands up and say OK we can't sell them at £30 but will give you xx% off our normal price.

unholyangel

pitkin2020 wrote: »

It was an online purchase & even if payment is taken instantly it doesn't mean the contract is binding from the moment payment is taken. Not many retailers will state the order is accepted upon payment, you'd be lucky to find a single website with that T&C.

I have no idea why you're quoting my post as if you disagree with it? Misread it perhaps?

And there are actually websites with that in their T&C's. There was a huge long thread on here about loss of bargain against a major retailer because under their T&C's they had the contract being formed on payment - although they are few and far between and in my experience, 99% of them say contract is upon them sending the goods.