Lpg contract

adrianm_2

I am trying to sort out the account of a family member with regard to there lpg supply and direct debit.
It would seem that a new two year contract was signed in sept 10 for two years with a fixed price upuntil the end of march this year.
On looking through there records it shows infact that they have not been given the fixed price but are paying 20% more for the period.
My question is if the contract is still valid or could they use this to terminate the agreement.

LittleVermin

adrianm wrote: »

I am trying to sort out the account of a family member with regard to there lpg supply and direct debit.
It would seem that a new two year contract was signed in sept 10 for two years with a fixed price upuntil the end of march this year.
On looking through there records it shows infact that they have not been given the fixed price but are paying 20% more for the period.
My question is if the contract is still valid or could they use this to terminate the agreement.

Firstly, you should be able to get a refund for the payment in excess of the contracted price. Secondly, you may find that you can get out of the contract by giving notice within x days of being notified of the price rise in excess of the contract terms. But you will need to read the contract very carefully.

You may find that in addition to the initial fixed price for (I presume) 6 months there was a maximum rate of price rise. This is true of several companies' contracts (e.g. Calor and Shell). Calor has a reputation for forgetting its contracted terms - and a few people on the Bulk LPG thread have reported getting refunds (e.g. here ). People have also said they have been offered a discount off their next tankful (or a voucher or .... or .... !) instead of a refund: this means they'd be accepting the price rise (I believe) - so I'd stick out for a refund. Good luck. Remember there are (still) Trading Standards offices.

Currently off-grid energy supply is being looked at by the Office of Fair Trading - though it's well past submission date of end May. OFT is expecting to report in October.