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FAIRFX card -good customer service
ceejayblue
Posts: 310 Forumite
I ordered a FAIRFX card a couple of weeks ago, it arrived and I tried to activiate it but had problems because for some reason the DOB appeared to be wrong.
I emailed them, got a reply within 24hrs (on Saturday!), rang them this morning on a normal office no. and got the amendment made and my card activated by a very helpful and polite young lady.
It makes a real change these days to be able to speak to a human being without going through a long menu of alternatives and to speak to someone in this country. The young lady was very excellent and I've posted a thank you on their Facebook page and they came back to me with a thank you post.
At the moment they have a special deal on currency and this together with their great customer service has really impressed me.
I emailed them, got a reply within 24hrs (on Saturday!), rang them this morning on a normal office no. and got the amendment made and my card activated by a very helpful and polite young lady.
It makes a real change these days to be able to speak to a human being without going through a long menu of alternatives and to speak to someone in this country. The young lady was very excellent and I've posted a thank you on their Facebook page and they came back to me with a thank you post.
At the moment they have a special deal on currency and this together with their great customer service has really impressed me.
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