Need E2save email...

jakester_2

Hi does anyone have the customer service email for E2save please?

Ordered a phone from them back in Oct. but cancelled the order the next day, as they said it could be a couple of weeks before they had the stock in.

Thought nothing of the matter until 6 weeks later the phone I'd cancelled arrives. I rang up to say that I'd cancelled the order, and was told it would now be cancelled and someone would contact me with regards to returning the phone. I receive a phone call the next day to say that an email will be sent. As of yet, three weeks now, I have not received anything, except a bill fromm the network for the first months charges.

I have spent 2hrs over the last couple of days, trying to get thru to these people. Any advice greatly appreciated!!

direct

customerservices@e2save.com
csmodule@e2save.com
cdunstone@cpw.co.uk
eflyer-bounces@e2save.com
websales@e2save.com

Special Offers Team:
Special_Offers@e2save.com


Customer services team:
0871 222 5522
0870 655 5522

Sales Team:
0800 049 6049
0800 049 6490
websales@e2save.com

Exchange customer services team:
0845 655 5522

Technical Support Team:
0870 458 4480
0870 458 4334


For Cash Back:
CHEQUE BACK OFFERS
PO BOX 4259
WEDNESBURY
WS10 7JN

Cashback customer services:
Fax: 0871 222 6505

You may address any complaints in writing to:
E2SAVE.COM
3R House
Belton Road West Extension
Belton Road Trading Estate
LOUGHBOROUGH
LE11 5XH

Gareth Foster
E-Commerce Manager
The Carphone Warehouse
- if you email me directly I will get this sorted for you. Maybe some irony in the fact I have only just replied, but I dont get onto the forums anywhere near as often as I would like.
You can email me on
fosterg@cpwplc.com

civicwalker

I attempted sending an email to the addresses previously posted:

Your message has encountered delivery problems to the following recipient(s):
fosterg@cpwplc.com
Delivery failed
550 <fosterg@cpwplc.com>... No such mailbox

Returned mail - The following addresses had permanent fatal errors (unknown mailer error 255):
websales@e2save.com
eflyer-bounces@e2save.com
customer_services@e2save.com

civicwalker

I attempted sending an email to the addresses previously posted:

Your message has encountered delivery problems to the following recipient(s):
fosterg@cpwplc.com
Delivery failed
550 <fosterg@cpwplc.com>... No such mailbox

Returned mail - The following addresses had permanent fatal errors (unknown mailer error 255):
websales@e2save.com
eflyer-bounces@e2save.com
customer_services@e2save.com

shere1

try the following. Hopefully one of them will work.

gfoster@cpwplc.com
gfoster@cpw.co.uk
fosterg@cpwplc.com
fosterg@cpw.co.uk

civicwalker

gfoster@cpw.co.uk appears to be ok

But . . . . . .
Your message has encountered delivery problems to the following recipient(s):
customerservices@e2save.com
customer.services@e2save.com
customer_services@e2save.com
Delivery failed
550 5.1.1 <customerservices@e2save.com>... User unknown
550 5.1.1 <customer.services@e2save.com>... User unknown
550 5.1.1 <customer_services@e2save.com>... User unknown
No recipients were successfully delivered to.

direct

On 03/01/07 at 9:20am I phoned to (Gemma) Customer Service on 0871 222 5522 opt. 2-4-4 in 26 minutes and was informed that they do not have email addresses.

Address for Complaints:

E2SAVE.COM
3R House
Belton Road West Extension
Belton Road Trading Estate
LOUGHBOROUGH
Leicestershire
LE11 5XH

---

PS
e2Save is a part of CPW.
http://www.careersatcarphone.com/opportunities/e2save.html

pknottm

direct wrote:

For Cash Back:
CHEQUE BACK OFFERS
PO BOX 4259
WEDNESBURY
WS10 7JN

Note: The above is the old address, the latest cheque back address is:-
Redemptions,
PO Box 4311
Dunstable
LU6 9BJ

http://www.e2save.co.uk/faq.php
(quoted on chequeback offer leaflet)

Erme

The only option I've found (1.5 days after making my order. No delivery and no confirmation email - argh!!!) is going on the carphonewarehouse site and making a complaint via them (which gets an auto response from cdunstone)...

Don't know if it'll do any good like but hey ho...worth a try

PS. there's another email I've just found by chance (cos I accidentally emailed them x2) = escalations@cpw.co.uk

Hope that helps someone

Erme

Hmmm...what can I say? E2save are interesting. Good deal on the nokia 1661 (if you view it as sim only) but a hassle. DHL did NOT come yesterday but this am (think that's more about aberdeen DHL though) and like I've spent a fortune phoning customer services cos still have no confirmation email (2 days later). Only alternative (I figure this is best cos I'm known for my killer emails to health board managers etc) is to email carphonewarehouse (parent co) via the website and send it twice (cut and paste) so it gets straight through to excalations.

Also the cashback (apparently any previous reported probs have been sorted) is 102 every time - but then the first one isn't till 6 months. So you actually end up paying 4.84 for this contract per month this year (after cash back) and you get £4 credit per month for the last 6 months. Baring in mind this is, in effect a sim only contract. Also despite just being over the 3 month to go mark with orange, they are charging me £70 to disconnect. Hmmm was that very frugal? Average mobile bill is about 22 a month. Contract would end in May. Hmmm...doing the maths in my head I'm not sure. So what with the £70 disconnection fee fae orange and the actual contract cost for this year it works out £10. something per month this year. ...does not sound very MSE considering I don't even get a decent phone with it (but the blackberry curve 8300 has lasted me years...so why worry...bit battered but I like it ).

Only good thing is that the vodaphone sim worked no bother in my blackberry so no massive unlock fee. - phew. Only spent £3.30 in a panic buying cables to unlock the Sony which I intend to sell (and keep the granny Nokia 1661 phone for sos/camping/hols etc). So that should help the orange bill.

SCRIBES

I'm having problems trying to telephone E2Save about my cashback has anyone got a direct number for them please?:mad: