Mobilephoneexchange avoid at all costs

bobbyj_2

https://forums.moneysavingexpert.com/discussion/1582241

Sadly only this morning I discovered a friend has fell for this shower. Offered nearly £30 then just £6 because it was (there usual) excuse, it was scratched. AVOID AT ALL COSTS IMO.

andybaxta

Just wanted to let you know of a very bad experience using the mobile phone cashback comparison tools linked from the site.

We in NO WAY blame MSE for this, but want it to be a warning to other users.

• We did a comparison for a 3G iphone and found mobilephoneexchange.co.uk to be the best offer at £143
• We sent a phone out to them special delivery (£5.10) and they then e-mailed us telling us because of surface scratches they had reduced the valuation down to £36
• We refused this and requested the phone back, at which point they raised the offer to £110
• We insisted we wanted the phone back and were told we would have to pay £10 to receive the phone back
• We have paid this but are obviously aggrieved at the whole experience

AVOID THEM LIKE THE PLAGUE - THEY ARE PROFITEERING!

llyamah

With respect - and I do not mean to criticise you for opting to try this - I don't know why anyone would want to use these rather than selling the mobile phone privately over eBay. It is just adding a middleman to the equation.

DawnS2601

Sadly, I am joining the list of people "done over" by this company. I phone 3GS 16GB valued at £121. Just received the email this morning saying they have revalued it, because of a small crack, to £54. This phone was perfect when it left me, wrapped in bubble wrap, and put in a small cardboard box. I took photographs of its perfect condition before I sent it. It could not possibly have been damaged in transit. I asked for it to be sent back but.... I obviously have to pay £10 for the privilege of getting my own property back. I have told them that if, when it does come back, it is in any way damaged, cracked, broken or otherwise I will be reporting them to Trading Standards.

PLEASE AVOID THIS COMPANY AT ALL COSTS!!!

im-lost

DawnS2601 wrote: »

Sadly, I am joining the list of people "done over" by this company. I phone 3GS 16GB valued at £121. Just received the email this morning saying they have revalued it, because of a small crack, to £54. This phone was perfect when it left me, wrapped in bubble wrap, and put in a small cardboard box. I took photographs of its perfect condition before I sent it. It could not possibly have been damaged in transit. I asked for it to be sent back but.... I obviously have to pay £10 for the privilege of getting my own property back. I have told them that if, when it does come back, it is in any way damaged, cracked, broken or otherwise I will be reporting them to Trading Standards.

PLEASE AVOID THIS COMPANY AT ALL COSTS!!!

So why couldn't it have been damaged in transit? do you think it was taken care of whilst in the hands of royal mail? :rotfl:

If it is damaged or cracked then your only claim is with royal mail for doing the damage.

Seriously trading standards because they have received a phone that has been damaged, it seems you are venting at the wrong company

DUTR

llyamah wrote: »

With respect - and I do not mean to criticise you for opting to try this - I don't know why anyone would want to use these rather than selling the mobile phone privately over eBay. It is just adding a middleman to the equation.

+1 especially as iphones are suposed to be highly desirable :eek:
I suppose the reality hits, but a private sale should fetch nearer £200