Plusnet broadband problem

marzi_uk

Also had similar problem last week with my plusnet account. Worked fine one minute but then dropped the connection. Switched router on and off each time and it then connected ok. Been running ok so far this week.

Fortyfoot

macman wrote: »

Nobody can give you any help unless you do the tests already suggested and report back.
Have you run the test from the BT test socket?
Have you checked for noise on the line?

Sorry for the delay in replying, due to holidays.
Yes did the socket test and there is no noise on the line.

I find that if I switch the router on off and on the broadband comes back which I had to do at 7.45 tonight, as mentioned in a post above by another member.

They suggest that there may be electrical interference from appliances in the house, switching on at the same time as the broadband goes down, there are none. Nothing has changed in relation to electrical appliances in my house since I was with there sister company Metronet, and with them the connection never dropped.

Fortyfoot

bcl999

Are you using the same router as when you were with Metronet?

Also, did you have to disconect/re-connect any cables when you moved to Plusnet? I had problems a while back (not with Plusnet) and it was because I had re-connected one cable in the wrong order with one of the the micro-filters. (I've got a few self-installed sockets and extension phone cables.)

Fortyfoot

bcl999 wrote: »

Are you using the same router as when you were with Metronet?

Also, did you have to disconect/re-connect any cables when you moved to Plusnet? I had problems a while back (not with Plusnet) and it was because I had re-connected one cable in the wrong order with one of the the micro-filters. (I've got a few self-installed sockets and extension phone cables.)

Same router, no wires changed. Just been down 1/2 hour ago, switched off and on and its back on again! Still slower than the Voda dongle.

Fortyfoot

debitcardmayhem

Are you connecting via ethernet cable or wireless?

Fortyfoot

debitcardmayhem wrote: »

Are you connecting via ethernet cable or wireless?

Wireless on the laptop, desktop adj router hard wired.

Just gone down again, switching off and on did not work.

Message today from them -

" Thank you for getting in touch.

As you are still having issues with your internet connection please follow the link below for help resolving this:
Intermittent Connection Help

The speed will return to normal within 72 hours of your connection becoming stable again.

If you continue to experience problems after this, please raise a fault online via this link:
Raise a Fault online

We’re happy to help if you have further questions. You can reply to this message online or call us 24/7 on 0800 432 0200. You can find out how busy we are before you call by visiting our Support Statistics.

Kind regards,

Daniel Lloyd"

Of course the links do not work! Probably the same problem as my broadband!

Fortyfoot

debitcardmayhem

Try here, and on the right side make a complaint http://www.plus.net/wizard/?helpheader=helpassistant you of course need to login.

edited here is the link for making a complaint
http://www.plus.net/wizard/?p=wizard&page=22909&wizard_id=38

becs

We had this on Sunday with plus net. Our download speed was 186kbps! We rung them and had the same conversation and they said whatever they did may take up to 72hours to have an effect but within 10 mins we were getting 792kbps and has been at that since. That is as good as it gets for us though, just hope infinity in September will give us the ability to download a film in less than a day!