Supercover Insurace keep on moving the goalposts

SFO

I have a claim with these clowns at the moment for a lost mobile phone which has been going on for over 2 weeks now. They are continually placing new hurdles in my path after after assuring me all they needed was the last lot of info I provided.

First off they would not accept the proof of purchase Voda provided. They assured me all they needed was proof I purchased the phone from Voda, my name, address, and IMEI. I got Voda to email this directly, which Supercover accepted. They then wanted to do a conference call to confirm I barred it within the timeframe, which Voda confirmed.

The very rude woman on the phone then started asking Voda about my last call, text, data from that IMEI. I objected as she never said she was going to pry into my account further. Turns out, the last call from that IMEI was 2 weeks prior to losing the phone due to working away, and having a work phone. Supercover do not have this info as yet by the way.

Now, do they need this kind of info, and can they use the fact I had not made a call for 2 weeks on from that IMEI against me? After all, I have provided proof of purcase, and Voda confirmed it was barred asap, and the police do not give out crime numbers. So I feel I have satisfied all they require to proceed with my claim.

I have been a loyal customer without a claim for 18 months, and it really annoys me when they try their best to wriggle out of it.

Thanks in advance.

SFO

Anybody around?