iPhone home button issue

verbier80

I have a 3Gs iPhone, which I've had for 1 year 83 days and the home button si faulty. I have checked on the internet and this seems to be a common issue.

I have a contract with O2 for 24 mouths due to run out March 2012 but the phone was bought from Carphone Warehouse.

I have been to O2 and they say it's out of the Apple warranty and therefore I will have to pay for a repair. They also have now said because it came from CPW they will do nothing for me.

I have been to Apple and they say the same thing that I have to pay for the repair as it's out of warranty

My query is surely I can expect a phone that has been looked after should last longer than 83 days? Therefore under the sale of good act I should get a repair or replacement for free???

I am now paying for a contract where the phone doesn't work!

HELP

johnnyroper

verbier80 wrote: »

I have a 3Gs iPhone, which I've had for 1 year 83 days and the home button si faulty. I have checked on the internet and this seems to be a common issue.

I have a contract with O2 for 24 mouths due to run out March 2012 but the phone was bought from Carphone Warehouse.

I have been to O2 and they say it's out of the Apple warranty and therefore I will have to pay for a repair. They also have now said because it came from CPW they will do nothing for me.

I have been to Apple and they say the same thing that I have to pay for the repair as it's out of warranty

My query is surely I can expect a phone that has been looked after should last longer than 83 days? Therefore under the sale of good act I should get a repair or replacement for free???

I am now paying for a contract where the phone doesn't work!

HELP

i am surprised apple never changed the phone i have always found them to be excellent at customer service at genius bar,my wifes 3gs got changed no problem when it developed signal problems at 18 months old.
give another apple store a try and explain it is only a couple of months out of warranty and see if they can do anything for you,i suspect you just picked someone having a bad day.

it is a fairly common issue on iphones and ipods of same design when they get older.