please help

ameliarate

I have a samsung E250, which has been sitting in a drawer for some time and which I wanted to loan to a friend who dropped her phone in a puddle! When we put her sim card in it asked for a pass code. She has never used on one her sim and neither have I. We tried a couple of numbers like 0000 and the phone is now frozen.

Can anyone advise what we need to do now to get the phone to work?

Any help appreciated.

crazyguy

Was it an old contract phone when you used it as if it was then I would have thought it may be held with that network or failing that look on the samsung website and see if there is an unlock code, if that fails then maybe a phone shop can unlock it !

macman

What do you mean by a pass code. if you mean a SIM lock (PIN no.) that is user determined. But you say the SIM is not locked by her, so I assume you mean something else?
If the Samsung is locked to your network, and hers is different, you'll need to get it unlocked as above in order to use it on a different network.

ameliarate

I was on PAYG so I don't see why it would be locked.

It said enter password, but neither of us has ever used one in phones before so didn't think one should be necessary either for the phone (mine) or the sim card (hers).

ameliarate

Actually I have just checked and it is an SGH-J700 not an E250!!!

Mrs_Arcanum

PAYG phones can still be locked to a particular network.

macman

ameliarate wrote: »

I was on PAYG so I don't see why it would be locked.

It said enter password, but neither of us has ever used one in phones before so didn't think one should be necessary either for the phone (mine) or the sim card (hers).

Many PAYG phone are network locked. Just check by putting another SIM in it to test. That will tell you if it is the phone or SIM that is requesting a password.
If the phone is locked to another network, it doesn't request a password, it will just tell you that no service is available.