A&L logins soon moving to Santander Online Banking

GustyGardenGalaxy

My mother has just logged into her Santander account (she still uses the old A&L login page) and a message has appeared notifying her that the online banking is soon moving from the A&L login page to Santander.

FAQ is here:

http://www.santander.co.uk/CsAppsExp/Abbey/Internet/Abbey/demo/olbdemo/FAQs.html

I notice that one of the FAQs is:

I currently use the Santander e-banking service. When can I start using the new service?

If you are currently already banking online with Santander you will be invited to move over to the new service as part of a gradual customer migration. Moving will be easy, as you will not need to change any of your log on details. Due to the large amount of customers that will need to move we will be managing the process in groups of customers at a time.





I can't help but wonder if the part in bold above is in fact correct, having read horror stories a year or so ago where people with A&L online banking were moved to Santander online banking automatically, and THEN found that they couldn't login and had to apply for new login details before they could access their accounts!


Is there anything that my mother can do to ensure that the 'migration' goes smoothly?


Thanks

Hazzanet

GustyGardenGalaxy wrote: »

Is there anything that my mother can do to ensure that the 'migration' goes smoothly?

Yes... pray.

Naf

All existing Santander customers (i.e. ex Abbey) have already been transferred. Mine went across no problem at all.

GustyGardenGalaxy

Hazzanet wrote: »

Yes... pray.

To who?

charlieboycat

GustyGardenGalaxy wrote: »

My mother has just logged into her Santander account (she still uses the old A&L login page) and a message has appeared notifying her that the online banking is soon moving from the A&L login page to Santander.

I got the same message today when logging in via the old A&L log-in page - and I'm curious as to what it'll mean for me, given that my legacy Abbey online access has already been migrated to the new Santander system.

At the moment I can access all my accounts (both legacy A&L and legacy Abbey) from either log-in. Will I, I wonder, have two separate ID/password logins for the new Santander system? Or given Santander's reputation, perhaps it's more likely I'll be locked out altogether ....

Milarky

Does really say "large amount of customers"?

charlieboycat

Milarky wrote: »

Does really say "large amount of customers"?

Yes it does say that - perhaps originally drafted in Spanish and then translated into English by a Spaniard ..... ?

cottager

charlieboycat wrote: »

Yes it does say that - perhaps originally drafted in Spanish and then translated into English by a Spaniard ..... ?

Wouldn't be too sure about that -- it's a common mistake by English speakers too, rather like 'less' and 'fewer'.

GustyGardenGalaxy

charlieboycat wrote: »

I got the same message today when logging in via the old A&L log-in page - and I'm curious as to what it'll mean for me, given that my legacy Abbey online access has already been migrated to the new Santander system.

At the moment I can access all my accounts (both legacy A&L and legacy Abbey) from either log-in. Will I, I wonder, have two separate ID/password logins for the new Santander system? Or given Santander's reputation, perhaps it's more likely I'll be locked out altogether ....

Probably the latter knowing Santander!

charlieboycat

GustyGardenGalaxy wrote: »

Probably the latter knowing Santander!

My thoughts too. No point phoning to ask in advance - even if the IT guys have thought about it (which I doubt - otherwise it would be answered in the FAQs since there must be many people in this position) the CS people won't have the foggiest what the answer is. Time will tell ...

GustyGardenGalaxy

And if you DO phone in about it, they'll probably insist on sending out a new password, so locking your account until the password arrives ........ which promptly won't work, so you'll have to wait for another!