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Virgin Lobster 544

Help
needed please!:confused:

Just bought 2 of these phones PAYG for me and wife but cannot ring each other.
Get 'access failed' or ' call forwarding on conditional' coming up when we try.
They are pre loaded with £5 airtime and can ring landlines and landlines can ring us but not each other! Tried ringing 789 but hung up after 20 mins.
Also mine has a little blue handset icon showing next to the signal strength-not sure what this means.:rolleyes:
Anyone out there with any Lobster knowhow-we would appreciate any help!
Cheers,
Elmer

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