Hotel not as advertised !!!!. What are my rights

mandi

Hi ,

I booked what is supposed to be a" Brand New " Luxory 5* A1 hotel in Morocco . ( due to fly 23 Aug)

The hotel apparently is still a building site many rooms have no air con or hot water . no mini bar hair dryers or safe .

The hotel site is not yet finished although Broadway Travel said it was completed on June 15th .

There is still a massive amount of building work going on and numerous health & safety issues inc food poisoning .

Some of the coments on Trip Advisor


Can any one advise me of my rights to cancel please , I would really appreciate it .

Thank you .

skid112

have you spoken to your travel agent??

mandi

skid112 wrote: »

have you spoken to your travel agent??

Thanks for the reply skid , and yes I have .


Was told that the MD has visited and inspected and says its up to standard , however TA reports are saying something completely different .

I really don't know what to do .

delwynshd

Who is your TA?

Thanks
Del

mandi

delwynshd wrote: »

Who is your TA?

Thanks
Del

Thanks Del . Broadway travel .

delwynshd

Broadway are an independant agent, I would get on to them to offer an alternative

Who have they booked the hotel through, they must of used a broker I cant see it being a package

Thanks

Del

mandi

delwynshd wrote: »

Broadway are an independant agent, I would get on to them to offer an alternative

Who have they booked the hotel through, they must of used a broker I cant see it being a package

Thanks

Del

Thanks again Del


The hotel is booked with Med hotels apparently .

cubegame

I would take tripadvisor with a huge pinch of salt.

delwynshd

Read at the bottom of med hotels description

http://www.medhotels.com/hotels/pick-albatros-aqua-fun.aspx

Del

k0nstantine

Just an idea, but is there anyway you could actually phone up the hotel and see what they have to say about its condition?
You could also ring the travel agent and try and record the call if possible and notify them of this.
That way if the hotel isn't as described and you do visit you have proof that they told you that the hotel was fine when it wasn't.

hollydays

Who classifies the hotel as 5*?