No Returns Policy??

ld6be

I'm sure I read in a newspaper that although stores can state a No Returns Policy - they aren't able to stand by it.

If you need to return - how can you if the store policy is No returns?

Thanks

shaun_from_Africa

It depends on the reason for the return.
If the goods are faulty then a no returns policy is illegal, but if the return is simply for a change of mind or the goods aren't suitable or don't fit, then shops can refuse to accept returns.

You should assume that all stores have a "no refund" policy for a change of mind unless they state otherwise.

The above info is for bricks and mortar shops.
Online purchases are usually covered by the Distance selling regulations, and these reg's generally allow you to return unsuitable goods (although there are some exceptions)

tomwakefield

That would depend.

A high street shop is perfectly entitled to have a no returns policy, provided they don't try and override your statutory rights.

In other words, they can refuse to accept returns on any goods (no returns policy) except faulty goods (statutory rights).

ld6be

Thanks - this is very helpful

My query is because Office Shoe Store are refusing to refund / credit me for a pair of shoes which have been worn twice - and are now spoiled.

Having read the Consumer rights info I would say that the shoes were not satisfactory quality and haven't lasted a reasonable amount of time.

The stores policy is no returns unless it's a manufacturer fault - however surely I should be able to return? I expect a £70 pair of shoes to still look nice after being worn twice and not all scuffed and spoilt.

maninthestreet

OP - from your description, the shoes are not of merchantable quality. You are entited to a repair, exchange or refund.

unholyangel

If its been less than 6 months from purchase then it is up the to the store to prove the fault wasnt inherent and that it was due to misuse/overuse. The burden of proof is on them, not you.

As stated, you are entitled to a repair, replace or refund. If it is within "reasonable" time then i believe you can and should get a refund. After that you can request one remedy over the other but the store can refuse if it is disproportionately costly.

arcon5

ld6be wrote: »

all scuffed and spoilt.

What exactly do you mean by scuffed and spoilt? Because if a pair of shoes has become scuffed on the exterior isn't that usually down to taking poor care of them...? Scuffing on objects for example.

purplephoenix85

Hiya!
Martin posted a blog entry covering returns policies, with a few useful links to his other articles covering shop excuses and consumer rights.

Worth a look, even if it's for future reference

vyle

If the shoes are falling apart or whatever, from standard walking, then they're not of suitable quality and the store will (within the first 6 months) have to prove that they were fit for purpose.

If you've been running through barbed wire, then that'd be your fault.