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Loyalty minutes with orange

citylover
citylover Posts: 50 Forumite
Hey people,

Just got a question. Recently got my upgrade and got the confirmation notice through which says I have 300 texts and 1000 loyalty texts, and 200 minutes with 200 extra loyalty minutes. My question is do these loyalty extra reset each month or does it mean ive got 1000 extra texts to use over the course of my 24 month contract?

Comments

  • matrix999
    matrix999 Posts: 1,538 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    They reset each month.
  • citylover
    citylover Posts: 50 Forumite
    So say if I use 301 texts one month, the next month i should go back to having 1000 loyalty texts, not 999?
  • matrix999
    matrix999 Posts: 1,538 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    yes, that's correct
  • simax
    simax Posts: 1,977 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    But remember, the extra loyalty mins/texts will come off the account at the end of the new contract period, so if you don't renew, you'll go back to your basic allowances.
    I spent 25 years in the mobile industry, from 1994 to 2019. Worked for indies as well as the big networks, in their stores also in contact centres. I also hold a degree in telecoms engineering so I like to think I know what I’m talking about 😂
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