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Three mobile dongle
HicksC_2
Posts: 1 Newbie
Hi Moneysavers,
Long time viewer, very new member.
I recently moved home (Student, short-term lettings) and to bridge the gap between getting home broadband installed and moving I decided to get a 3 dongle.
I purchased one of the new E367 modems with a £15.99/month 30 day rolling contract.
The reason I did this is that the 3-gig included payg dongle was £28.99 so I did the maths and thought 17.99 POS then £15.99 before cancelling would equal £33.98 - I'd consider it worth an extra £5 for 3x the bandwidth. However I recently realized that I'm to be charged £15.99 for the first month - that's on top of the £17.99 paid in the store. So in total for two months broadband it will cost me £49.97!
I was assured at the counter that the purchase price of the modem included the first 30 days 5gig, I asked more than once just to make sure and received the same answer. Furthermore my first bill is nearer £19 as three have separated the first five days for no apparent reason - so my contract now runs from the 5th of every month despite purchase and registration taking place on the 1st.
Is there anything I can do? I suspect not, I doubt I could prove I was mislead at the POS, but either way I thought it would be useful for people to know the actual cost of the first two months.
Long time viewer, very new member.
I recently moved home (Student, short-term lettings) and to bridge the gap between getting home broadband installed and moving I decided to get a 3 dongle.
I purchased one of the new E367 modems with a £15.99/month 30 day rolling contract.
The reason I did this is that the 3-gig included payg dongle was £28.99 so I did the maths and thought 17.99 POS then £15.99 before cancelling would equal £33.98 - I'd consider it worth an extra £5 for 3x the bandwidth. However I recently realized that I'm to be charged £15.99 for the first month - that's on top of the £17.99 paid in the store. So in total for two months broadband it will cost me £49.97!
I was assured at the counter that the purchase price of the modem included the first 30 days 5gig, I asked more than once just to make sure and received the same answer. Furthermore my first bill is nearer £19 as three have separated the first five days for no apparent reason - so my contract now runs from the 5th of every month despite purchase and registration taking place on the 1st.
Is there anything I can do? I suspect not, I doubt I could prove I was mislead at the POS, but either way I thought it would be useful for people to know the actual cost of the first two months.
0
Comments
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They have obviously adjusted your payment cycle to fit in with their billing cycle, this is quite normal.
If you have been mis-sold the dongle I can only suggest going back to the store and speak to the manager.0
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