Bought an item, but seller wont respond

WelshPaul

GamerInfo wrote: »

It must be a nice feeling to have more money than you know what to do with You've obviously not ever been on the receiving end of a scam and have to wait 12+ weeks to find out if you'll ever get your money back - great for you - how's it feel sat up there on your high horse?

I find your post very insulting to all those buyers either through ebay or otherwise that have been a victim of a scam. FYI i don't want a refund, i want the item that i paid for, would have been pointless for me to sit there bidding on an item i intended to get a refund for :eek:

The only person to understand my original post and not rip in to me for sending a polite email to my seller was Oliver14!!!!

I can't believe how you are all slating me for offering my seller (note the word 'offering' i in no way demanded they change shipping methods) links to a more secure shipping method - but on other threads you are slating others for not using those very same secure shipping methods - double standards i think.....

Seems to me that you are the one on the high horse!

FYI i have been scammed twice in the past five or six years on ebay and i got my money back both times.

You have protection through paypal and your credit card so what exactly does having more money than sense got to do with anything? if i spent money on the phone without the protection of paypal and posted the above then i guess yea i would have more one than sense!

If you have been scammed there is nothing you can do about it now that you paid anyway, you would simply have to go through a paypal claim like everyone else.

If you don't mind waiting for the item turn of your computer and sit back and wait patiently.

Oh can i have your ebay id so i can add you to my blacklist?

JQ.

JQ. wrote: »

How long did it say in the advert they would take to post it, and how long did it say the postage would take?

GamerInfo wrote: »

Irrelevant question to ask since ive already stated i didn't mind waiting weeks (if that is how long it took - everyone has a real life outside of ebay) - it was lack of seller response that was frustrating

I do think it is a very relevant question. If they said it would take 3-5 days to post and 3-5 days for delivery, then I'd imagine you've annoyed the seller.

You've clearly demonstrated by your actions that you're not prepared to wait weeks. You emailed them straight after the auction and within 3 days were texting and phoning their mobile making threats - not the actions of a patient person.

Sellers don't HAVE to respond to your suggestions, demands, threats. I would imagine you annoyed the seller with your first email and have compounded that with texting them and phoning them. I very much doubt you'll now get a response, so just sit back chill out and wait for the time when you can raise a dispute, which will no doubt force them into action.

levis2891

firstly, due to the value of the item i can understand being nervous about the item getting lost or even being scammed out of your money.

the thing is if you payed via paypal your protected from scams

secondly, i also prefer using a courier when sending value items but its not always convenient to do so.
what if the seller works and is unable to to wait in for a collection? just because you book a morning one doesn't mean the person won't arrive after 5pm or sometimes not at all! maybe sending by royalmail is the only viable way for them.
also, just because the person lists an item to say go by 2nd/ standardparcels etc doesn't mean thats what will be used. depending on the item and final weight prices change so sometimes i've found its easier to upgrade the postal method to 1st when i'm at the postoffice.

i think you need to be patient with the seller, honestly you can't expect them to be onhand 24/7 to deal with messages and updates.
just because the person hasn't responded doesn't mean they haven't sent the item.

and finally, a courier isn't always cheapest especially if you want to insure an item worth £200, you should have either offered to arrange/pay your own courier collection (if convenient, preferably asking prior to bidding if its ok as its sometimes its not) or offer to pay more to cover the cost of extra protection via royalmail.
you honestly can't expect a private seller to cover the cost of changes you want after winning, a courier may make sense to you but when you bid you agreed to the sellers listing. if you have such an issue using royalmail with highend items you should have contacted them prior to bidding.
i myself have done that before, even offering to arrange and pay for my own courier but it is not always ok with the seller, so if i don't want it sent that way i don't bid.

just be patient

hermum

levis2891 wrote: »

firstly, due to the value of the item i can understand being nervous about the item getting lost or even being scammed out of your money.

the thing is if you payed via paypal your protected from scams

secondly, i also prefer using a courier when sending value items but its not always convenient to do so.
what if the seller works and is unable to to wait in for a collection? just because you book a morning one doesn't mean the person won't arrive after 5pm or sometimes not at all! maybe sending by royalmail is the only viable way for them.
also, just because the person lists an item to say go by 2nd/ standardparcels etc doesn't mean thats what will be used. depending on the item and final weight prices change so sometimes i've found its easier to upgrade the postal method to 1st when i'm at the postoffice.

i think you need to be patient with the seller, honestly you can't expect them to be onhand 24/7 to deal with messages and updates.
just because the person hasn't responded doesn't mean they haven't sent the item.

and finally, a courier isn't always cheapest especially if you want to insure an item worth £200, you should have either offered to arrange/pay your own courier collection (if convenient, preferably asking prior to bidding if its ok as its sometimes its not) or offer to pay more to cover the cost of extra protection via royalmail.
you honestly can't expect a private seller to cover the cost of changes you want after winning, a courier may make sense to you but when you bid you agreed to the sellers listing. if you have such an issue using royalmail with highend items you should have contacted them prior to bidding.
i myself have done that before, even offering to arrange and pay for my own courier but it is not always ok with the seller, so if i don't want it sent that way i don't bid.

just be patient

The Op didn't mind it coming RM but was merely pointing out to the seller that it wouldn't be covered for loss or damage above £46 by sending ordinary post & that it may be cheaper to send via courier.
Not all sellers are aware of that. It would be the seller who would lose out as it is down to him to ensure the safe arrival of the item.
Most sellers would have responded to a message, even if it is to say that it was going to be posted as per the listing.
I can understand why the OP is concerned about no response, it's all well & good saying that he'll get the money back but that won't happen overnight unless the seller is decent.
However, I wouldn't have been threatening to cancel the transaction. It may have riled the seller enough to ignore & wait for the buyer to go to dispute, as he may feel that he has a bothersome buyer.

Crowqueen

However, I wouldn't have been threatening to cancel the transaction. It may have riled the seller enough to ignore & wait for the buyer to go to dispute, as he may feel that he has a bothersome buyer.

When £200 is at stake, I would expect a bothersome buyer to be, well, bothersome. If it was my money at stake, I don't think I could help it. As I've said, I don't think I'd trust that amount of money to someone on eBay, but still, it's the buyer's money and they have some right to be concerned.

hermum

Crowqueen wrote: »

However, I wouldn't have been threatening to cancel the transaction. It may have riled the seller enough to ignore & wait for the buyer to go to dispute, as he may feel that he has a bothersome buyer.

When £200 is at stake, I would expect a bothersome buyer to be, well, bothersome. If it was my money at stake, I don't think I could help it. As I've said, I don't think I'd trust that amount of money to someone on eBay, but still, it's the buyer's money and they have some right to be concerned.

People differ so much don't they, I have spent that much & more on lots of occasions on ebay always paying by paypal, I got stung once years ago when I first start using it when I had to return something & the original postage wasn't refunded in those days. Lost about £100 on postage.
Now I would be happier buying & using paypal than a high street store. More cover in the first 45 days & the manufacturers guarantee on new items. I don't see it as a great risk.

the_lunatic_is_in_my_head

soolin wrote: »

Assuming item is over £46 then Special delivery as per postage requirements for paypal protection:

https://forums.moneysavingexpert.com/discussion/3146680

I don't have problems with special delivery (I do with recorded ) and I do have problems with couriers and signatures. Anyway, just alerting the seller to the need for protection should be good enough as it is ultimately their problem, not yours as a buyer. If you told them it was not sufficient then they could have come back and asked for mor einfo if they had chosen.

Also remember that if the seller happened to be a business seller he need only cover the original unit cost of the item as that is all that is refunded. We had a very interesting discussion on here recently with a seller using standard mail for high end goods as his unit costs were under £46 anyway.

Goods over £46 do not have to be sent SD for Paypal Seller Protection. Seller Protection if offered if you can provide tracking and paperwork to show the goods were delivered to the address on the transaction page, or for transactions over £150 the above with a signature from the recipient. SD is obviously far more reliable than RD but if you send RD and it shows as delivered you will be cover by Seller Protection.