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Is Jet2 web site faulty?
delacuesta
Posts: 2 Newbie
I have recently encountered a problem when changing an on-line booking with Jet2.
The problem began when I had reached the end of the re-booking process and pressed the button enabling payment to be made, only to find that the flight had not changed to the dates that I had entered, and I had effectively re-booked the same flight (albeit that the site had automatically changed the times of the flights). The cost of making these unwanted changes was €285.
If, as I suspect, the site was at fault and the booking “reverted” to the previous one instead of making the changes because I pressed a key that offered to “Change Currency”, can the company to held responsible for faults in their site?
The problem began when I had reached the end of the re-booking process and pressed the button enabling payment to be made, only to find that the flight had not changed to the dates that I had entered, and I had effectively re-booked the same flight (albeit that the site had automatically changed the times of the flights). The cost of making these unwanted changes was €285.
If, as I suspect, the site was at fault and the booking “reverted” to the previous one instead of making the changes because I pressed a key that offered to “Change Currency”, can the company to held responsible for faults in their site?
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