First Choice - how do we get compensation for a poor hotel service

Incapuppy

Are you willing to name the two hotels concerned?

cubegame

Without placing a solid complaint in the resort it doesn't look likely that you'll have much luck.

Your best bet is to write a constructive letter sticking to the facts and hope for a gesture of goodwill.

In hindsight, it's often better to stick with what you've got and don't let it ruin your holiday. After all, a room is just a room and you shouldn't have to spend too long in it.

We've stayed in some stinkers and met people who have literally spent two weeks moaning about it and basically forgotten the fact that they are on holiday.

Not useful advice for now but definitely one for the future.

star_asks

Room is a room but when u got young kids then u end up in the room more.

Thanks guys it's been helpful.

star_asks

Veranda hotels

Actually I went through trip advisor old posts and some complained with the exact problems as us last year.

feclmum

Have you contacted https://www.holidaytravelwatch.net ??
They helped us alot!!

star_asks

no i will contact them now.
another question we booked through first choice but the holiday was provided by third party who do we really need to be in touch with?

deva

You need to be clearer on your complaint before you will get further;

Initially you say the hotel is tired and shabby, this may be true but are not linked to start ratings and so you could not have a compaint with your travel agent, particulalry as these things are subjective.

If there were health & safety issues then you should have filled in a form with the rep who would have contacted their h&s department and if satisfied that there was an issue they would have relocated you for free or ensured the hotel resolved the problems.

As you have indicated that you have not completed the report I would suggest that you do not prolong the negative experience you had in resort and try to put things behind you.

Starrystarrynight

Did the rep in resort give you a complaint/report form to fill in? When I worked in a resort office, any complaints that couldn't be resolved there and then were supposed to be recorded on a holiday report form which was countersigned by the rep as acknowledgement. Is there anything in the small print of your booking about complaints in resort and how they should be reported or recorded.
I would've thought that your initial complaint should be addressed to whoever you paid the money to, but not too sure on that.
I used to see lots of complaints, and if I had a quid for every time I saw 'the holiday of a lifetime' line, I would've been well off. Sounds harsh, sorry, but I think you really need to stick to facts in your complaint when it's presented, rather than expressing emotions or feelings repeatedly.

missminx

Last time I checked, First Choice and Thomson were owned by the same company. Your contract is with the person that you booked with. Write to them stating the facts clearly,and succinctly. Then tell them what you would like them to do. ie how to respond (letter / phone call / email) and give them a reasonable time frame. See what they do, and go from there.

hcb42

To be fair to the person that sold this holiday, he clearly isnt going to know if it is dirty or shabby. He only has a screen, and can only go on information provided, and one would expect even a 2 star hotel to be clean.

Not to say you shouldnt keep pursuing complaint though, but I am not sure that angle adds anything to your complaint.