Boots Repeat Prescription service

amcg100

I used boots repeat service for a year or so - I think it is a good service if your medication is simple and straightforward, eg if you have one medicine that you take regularly. I have about ten items on my repeat list, some of which I order only occasionally. Boots assumed that I would want everything on the list every month and I am not sure why they ' pushed ' all this stuff on me. Since prescriptions are free in Scotland, I can only assume that they were trying to maximise their profits by selling more drugs. They also miscalculated my dosage on many occasions leaving me short of medication and having to go to the surgery to sort things out. I would also have to tell them a month in advance what I would be needing.

As a PP says, it probably depends on the quality of the staff in your local boots, but my advice would be to use the service if your medicine needs are uncomplicated, but otherwise manage it yourself.

Fire_Fox

I had an ongoing nightmare with Boots until I gave up on them, some of the mistakes were theirs, some were issues with my surgery tho. Having worked in hospital and retail pharmacy it really is not that difficult to get right, there is no excuse for constant mistakes.

Uphill

I get quite a few mistakes at my Boots pharmacy with my sons medication. It has got to the point that I phone them to make sure they have requested the prescription and that my sons medication is there before I leave to pick it up.

One pharmacist has been very rude to me in the past. I have to sign for my sons medication and show ID as it is a controlled drug for ADHD. First she questioned who I was, which was fair enough, so I told her I was his mum and produced my drivers licence. Then she looked at me questioningly and asked "well why do we have different surnames?". I said quite shocked that he has his fathers surname. She then questioned all the staff if they recognised me and I told her she had served me before. She then called me a liar saying "oh no, I think I would have remembered you". So she got the logbook out and saw my name as the customer and her name signed against a prescription I had picked up 2 months previously. She quickly gave me the medication but never apologised. I left and cried on the way home.

The last prescription I picked up I showed her my ID and she started looking at me funny again. She then said, thank you, it just gets confusing when so many different people pick up his medication. I wasn't as pleasant when I told her that I always pick up his medication, never anyone else. I had just had my hair cut :mad::mad::mad:

Sorry, that turned into a bit of a rant. I wouldn't mind but I don't look even remotely dodgy :rotfl:

jeremyridgway

Signed up for repeat prescription service in July, repeats all due first week September.

Went into Boots Earls Court Road Tuesday 10th as I'd heard nothing, and assumed medicines/insulin would be there.

They hadn't picked up prescription from my GP which (I found out) had been sitting there for 6 days - even though Boots visit them daily to collect.

So - they picked up prescription an hour after my store visit (surprise, surprise), went in today and everything there except.. the insulin pens I need to inject daily (I ran out yesterday - a week after I should have had the repeats).

Got given an "owing slip" to come back tomorrow - had to point out that the owing slip was for STATINS which were in the meds I collected, and that they'd crossed out the insulin pens as owing.

Asked when the pens would come in... "maybe tomorrow, we will re-order just in case"

No apology, no concern, no customer case - a shoddy experience, clearly an inefficient process.

First time I've ever not had an insulin pens to hand in 30 years of diabetes, usually leave 10 days' spare supply (as I did this time).

Recommend people avoid this service like the plague if they require timely, efficient dispensing of essential medicines.

Kymmie

I have never had a problem.

beedeedee

When I first signed up for "Managed Prescriptions" from Boots - my monthly scripts could not seem to gravitate the 25 yards or so to the attached pharmacy.......after much huffing and puffing back and forth for about 6 months they finally made it - WheyHey! I thought my problems were over.
Not quite so. One of the two eyedrops became unavailable due to a Europe wide shortage - but I wasn't advised till I went to collect them. My GP couldn't change the script (only my consultant), so by the time I got an answer and went back to the GP - the days were pushing on.....the replacement eyedrop is not as good as the original by a long chalk and I keep asking Boots to check whether the original shortage has finished - but every time, it's a big "surprise" to them and someone has to go and check on European availability.....so frustrating and this has been going on for nearly two years now......