Boots Repeat Prescription service

charlie792

I just saw an advert on TV for it and it got me thinking - does anyone else here use it and what are your experiences of it because Im wondering if its just me who has no luck with it!

I registered for it online and requested my prescription for a particular date (7 days before I ran out) anyway, I went in on the said day to collect my prescription. The woman behind the counter argued with me for the best part of 10 mins that there was no such thing as the repeat prescription service Anyway after explaining her job too her and actually having to load up my account on my mobile and showing it there to her she said she would have a look for my prescription.

After waiting for around half hour they came back and said they had never ordered it and I would have to re-request it, eventually days later I finally got my prescription, I figured maybe it was just a glitch in thier system so requested my next lot too but changed the date on it, from the date it was technically due (7 days before I run out) to 2 weeks before because I wasn't going to be around.
Anyway guess what, it never came in, not 2 weeks before, not 7 days before, not even after my tablets ran out (after being fobbed off 'it will be here tomorrow' - in the end I had to go to the doctors myself and get myself an emergency prescription....

So am I alone in the problems? Other than boots, the only place near to me that offers this is a little co-op pharmacy, does anyone recommend them?

Tigsteroonie

I don't have any experience to post of Boots service, but I can tell you about the service we get from Lloyds as it'll give you an idea of what else is available ...

Both Marley & littl'un have repeat prescriptions, falling on different days of the month. Lloyds have the dates & items listed on their computer. Every month without fail they telephone us a week before each prescription runs out to check what items we want repeating; they organise the prescription with the GP and collect it; they then fulfill the order(s) and deliver the items out to our house. They also always ask how littl'un is doing I am really impressed with this level of service

poppy_f1

my mum used it they decided to dispense a different type of one of her medications which doesnt agree with her, despite the prescription having the correct one (which is dearer) the pharmacist just changed it
she complained and it was fine for a few months, then it happenend again so she just never used them again
they way her repeat prescriptin was some medication was ordered on a 2 monthly basis and the rest on a monthly and they cocked it up a few times

xoxo_2

My Dad uses the boots one, it works really well for him, no problems at all. Guess it depends on the staff/store

toshkininny

sorry to sort of hijack the thread, but do you know whether you can pay by vouchers for a prescription?

Thanks

Jane

ILoveEoin

same here order online give it 3days go in, dont have it! order again and get it within a 7days of ordering it lol

ankspon

I use a small independant chemist and if i put my prescription in to the docs on a morning it will be delivered the same day,never failed me.

pmduk

I've had the same problem with Boots, the only time I've tried the service I went in to collect my meds, they denied ever having had my repeat slip, despite my producing a receipt telling me what date to collect them. Now, I control my own repeat prescriptions.

harrys_nan

Iv'e had the same problem with Boots, I now take my repeat into the Doc's myself and that way I know I'm not going to run out

xycom1

xoxo wrote: »

My Dad uses the boots one, it works really well for him, no problems at all. Guess it depends on the staff/store

I think this is exactly right.

marywooyeah

I signed up for the boots one a few months ago and had to argue with the store staff that there was an offer where you got £5 worth of AC points for doing so. both the senior chemist and another manager point blank told me they didnt - then a young girl with a trainee badge came over said yes you do, did something to the till and I got my points.
not had to go and get the pills yet but dont bank on them being there as they told me to come back around the middle of october!