Has anyone come across the "eBuyer Feedback" website before?

Crowqueen

MissShal wrote: »

I know, how very dare we! They've replied saying they didn't realise a neutral was a bad thing

Just to play devils advocate here, what about customers who continually play the "item not received" card? If you were signed up to the email alerts you could then make sure the item is sent via a suitable tracked method?

Proof of postage is not proof of delivery, so I don't know why being signed up to any email service that alerts you of tracking details would help if the item isn't received. Or am I missing something?

Ask your buyer - politely - to revise the feedback to a positive.

Naming and shaming works both ways - I could post your name to that site with a comment about you and you'd suddenly find yourself unjustly on BBLs.

MissShal

Crowqueen wrote: »

Proof of postage is not proof of delivery, so I don't know why being signed up to any email service that alerts you of tracking details would help if the item isn't received. Or am I missing something?

Say for instance a particular customer was known for opening INR cases and they purchased a low value item from us, if we were alerted to this we could send it via a tracked method rather than standard post simply to avoid the hassle of a case being opened.

I know it wouldn't prevent them from opening a SNAD case, and that RD isn't the most reliable of services but I just thought it may have come in handy in that instance.

I personally wouldn't put someone on the BBL on the opinion of someone else, only if they were actually a problem for us directly. Gotta give people the benefit of the doubt. Would be nice to be forewarned though that someone might be a problem.

Crowqueen

MissShal wrote: »

Say for instance a particular customer was known for opening INR cases and they purchased a low value item from us, if we were alerted to this we could send it via a tracked method rather than standard post simply to avoid the hassle of a case being opened.

I know it wouldn't prevent them from opening a SNAD case, and that RD isn't the most reliable of services but I just thought it may have come in handy in that instance.

I personally wouldn't put someone on the BBL on the opinion of someone else, only if they were actually a problem for us directly. Gotta give people the benefit of the doubt. Would be nice to be forewarned though that someone might be a problem.

I've had three INRs in the last year, none of which were my own fault and out of quite a number of transactions. Where would you draw the line?

Out of the millions of eBay buyers, what makes you think that you were actually going to meet the people listed on that site, though? And how can you trust just one side of the story that they are shonky? There are sellers out there who think that every justified buyer complaint deserves a neg, and everyone who claims INR is a fraud. Sites like this get started because some people can't or won't face up to their own responsibilities and resent eBay for making them do so. So in reality you are wanting it both ways - to have the benefits of selling on eBay with none of the risks that it engenders for other people who have more trust in their customers - using the necessarily flawed and necessarily biased information on that site. It won't stop anyone bidding; negative feedback never did, and a buyer's only responsibility is to pay.

If you want to be forewarned about people, then perhaps you need to examine your reasons for selling online - because trust cuts both ways. Either you open your items to the highest number of people possible, and take a few risks that go along with probably getting better prices, or you only sell to your immediate family and friends and know you can trust people but perhaps not get so much for your items.

Giving people the benefit of the doubt means just that - trusting them. You can't be forewarned about a sniper or anyone who buys a Buy It Now - so you have to learn to deal with problems that arise retroactively or, as I said, stop selling online altogether. I've had a very successful eBay selling career over the last six years as a private seller selling various collectables and media items without I believe a single scam. I've never had to use one of these sites; I was a bit annoyed at the change to the negative feedback rules in 2008 but as soon as I was on the other side of the issue as a buyer I discovered why eBay had done it, and it made a huge amount of sense.

You can't stop people before they do something, I'm afraid. The only sure-fire way of being "alerted" to anything is not to sell online at all.