lost my mobile & insurance won't pay out!

kimkennedy89

Hi all, i lost my mobile phone at the cinema on Saturday night. Due to work commitments i couldn't notify my service provider until today and they have said that although i have insurance, they will not issue me with a new phone as i did not notify them within 24 hours of the incident. Tmobile expect me to continue to pay £25 per month for a contract when i have no phone. This is a total joke, is there anything i can do about this??

grumbler

kimkennedy89 wrote: »

Hi all, i lost my mobile phone at the cinema on Saturday night. Due to work commitments i couldn't notify my service provider until today...

Even if this were the case, they don't care. However, personally I don't believe that it was the case.

Cinema and work commitments - this makes no sense to me.

robpw2

buy a cheap pay and go phone and count your blessings that no-one has run up a massive bill

k3lvc

1) Learn a lesson
2) Get them T-mobile to cancel SIM and reissue
3) Hope that the finder hasn't used it to call Asutarlia for 12 hours
4) Get a cheap handset and put in new SIM
5) Continue to end of contract
6) Read conditions of insurance next time

spiro

So in 36/48hrs you couldn't find 5 minutes to make a phone call. As has been said what if someone found the phone and then spent the next 24/36/48hrs phoning people around the world, accessing the internet (depends on phone) or spent the whole time on premium rate calls. Not only would you be minus a phone but you would have received a phone bill for £00s/000s which you would have been liable for.

Snakeeyes21

I would personally get on to your trade union.
your employer is obviously breaking the law by not allowing you to have breaks or time for lunch

whamfanuk

i often lose my phone whilst under the influence of gin, friday night was no different lost it at midnight ish, rang orange to report it they immediatley put a bar on it, ordered me a new phone which was due to arrive on sunday, saturday afternoon the husband moves my car and old phones under it ooooooops, i would of thought in the world of gps n stuff they would of been able to track it? and yes i did ring it a zillion times before reporting it, but i had put it on silent cos the constant text message noise was getting on mr whams nerves

sparky93

I use F-Secure on my nokia e71. Tried by myself and works very well. locates using sms and internal gps on demand. and its free too :-)

copied...
If you suspect your phone to be missing you can remotely lock it or wipe the data so that your private text messages or pictures don’t end up in the wrong hands. You can also locate your phone or the person holding it remotely.

spiro

whamfanuk wrote: »

i often lose my phone whilst under the influence of gin, friday night was no different lost it at midnight ish, rang orange to report it they immediatley put a bar on it, ordered me a new phone which was due to arrive on sunday, saturday afternoon the husband moves my car and old phones under it ooooooops, i would of thought in the world of gps n stuff they would of been able to track it? and yes i did ring it a zillion times before reporting it, but i had put it on silent cos the constant text message noise was getting on mr whams nerves

If you have a smart phone there is an app called Where's my phone. I have not tried it but the description says:

"To be very frank, this application is not really an anti-theft module, but it will be a great help to you if you have misplaced your mobile. Now, when you lose your phone, you can text your phone with the custom set attention word, and it will turn silent mode off, the ringer volume up, and start ringing. You can also text a different attention word and get the GPS location of your phone."

whamfanuk

spiro wrote: »

If you have a smart phone there is an app called Where's my phone. I have not tried it but the description says:

"To be very frank, this application is not really an anti-theft module, but it will be a great help to you if you have misplaced your mobile. Now, when you lose your phone, you can text your phone with the custom set attention word, and it will turn silent mode off, the ringer volume up, and start ringing. You can also text a different attention word and get the GPS location of your phone."

cheers i will look into that, its a nokia n8

System

Aren't phones covered under home + contents insurance? Not sure how much the premium would go up though, and the excess might be worth more than the phone anyway