Direct Line PPI Contact Help? 4 July 2011 at 3:47PM in Reclaim PPI & other insurance 14 replies 31.7K views

Stinkyfeet

Hi All

I had a loan with Direct Line which started in February 2001 and completed February 2006.

PPI was on this loan and I was advised at time that the insurance had to be in place as part of acceptence and remember it clearly.

What address would I send it to as I think RBS has taken over Direct Line loans haven't they?

Big thank you

Dizzywithmoney

Stinkyfeet wrote: »

Hi All

I had a loan with Direct Line which started in February 2001 and completed February 2006.

PPI was on this loan and I was advised at time that the insurance had to be in place as part of acceptence and remember it clearly.

What address would I send it to as I think RBS has taken over Direct Line loans haven't they?

Big thank you

We had a loan with them several years ago (2002 - 2005) and as I couldnt find any agreement number I have recently sent a SAR request to Direct Line and they have contacted me directly (not via RBS) from this address:

Direct Line
Waterside Court
Chatham Maritime
Chatham
Kent ME4 4RT

And the telephone number they asked me to contact them on is:

01634 895322

Hope this helps

Stinkyfeet

Dizzywithmoney wrote: »

We had a loan with them several years ago (2002 - 2005) and as I couldnt find any agreement number I have recently sent a SAR request to Direct Line and they have contacted me directly (not via RBS) from this address:

Direct Line
Waterside Court
Chatham Maritime
Chatham
Kent ME4 4RT

And the telephone number they asked me to contact them on is:

01634 895322

Hope this helps

Brilliant, thank you so much for that and good luck your end

InTheKnowHow

DizzywithMoney is correct regarding the address for Direct Line Subject Access Requests.
However, when we then contacted them to ask what information they needed from us they gave us the direct address to send our claim letter too. We've received an acknowledgement letter already.

Direct Line
PPI Mis-sells Complaint Team
1 Hardman BoulEvard
Manchester
M3 3AQ

Hope this helps it did for us

adam_khan

:jhello every one. I want to make a ppi claim whats the best way about it

dunstonh

adam_khan wrote: »

:jhello every one. I want to make a ppi claim whats the best way about it

Claim or complaint? If its a claim, you contact the insurer and tell them you wish to claim on the policy. If its a complaint, you contact the seller telling them why you think they mis-sold it.

chillyman

RBS owned Direct line. When I approached DL they asked me to write to RBS, Manchester . I then had to raise a SAR to their office in gogarburn in Edinburgh.

Anybody had this issue. my loan was taken in 1999.

InTheKnowHow wrote: »

DizzywithMoney is correct regarding the address for Direct Line Subject Access Requests.
However, when we then contacted them to ask what information they needed from us they gave us the direct address to send our claim letter too. We've received an acknowledgement letter already.

Direct Line
PPI Mis-sells Complaint Team
1 Hardman BoulEvard
Manchester
M3 3AQ

Hope this helps it did for us

societys_child

Holy thread resurrection . . . . :eek:

[Deleted User]

societys_child wrote: »

Holy thread resurrection . . . . :eek:

Looks like a spammer building post count to enable links

EDIT
That 0870 number looks well dodgy. On other threads the poster concerned is saying it refers to different agencies.

SPAM

rocky_robin

Sorry to bump a historic thread but it seemed silly to start a new one


We're currently trying to locate details for a Direct Line loan my wife held


We've traced the loan it was used to consolidate and have a rough idea of the dates it ran for before again being consolidate into another refinancing and being paid off


However, RBS have refused to look into the question of PPI until we have located more of the details for the loan, based on the details we have provided so far


I'm assuming a SAR is the best way to obtain this information


I tried to contact Direct Line to see where to send it
Direct Line
Waterside Court
Chatham Maritime
Chatham
Kent ME4 4RT


I haven't heard anything


Would it be better to send the SAR to RBS or is there an alternative location?

rwilson2703

I had a car loan with Direct Line in 1999-2004 and was informed PPI had to be taken as part of the agreement. When I phoned them at the tail end of last year, they stated they only keep their records for 8 years. Would a SAR request help in this situation?

Having moved house since this time, I don't have a copy of my loan agreement. All I do have is an old bank statement which demonstrates the payment coming from the account

Any direction would be much appreciated