Downgrading Santander Reward Bank Account

CountingPennies

Hi

I'm making some big cutbacks and one of the things that is going is my Santander Reward Account which i'm paying £10 a month for and recieving no benefit from. Does anyone know what i need to do to downgrade the account? Can i do it over the phone or online? Or do i have to pop into the branch? I'm worried if i go into the branch they will try and talk me out of it!

Thanks in advance!

Toe-Jam

Go to the branch and get it changed there.

dzug1

With Santander it's difficult to do anything out of the ordinary without going into a branch

CountingPennies

Looks like i'll be going to the brach then! Lol. Thanks :beer:

thatsean

The good things is it's done straight away - I changed from Premium to preferred, and it was done instantly on the system - it was showing in my online banking by the time i'd got home

ffacoffipawb

dzug1 wrote: »

With Santander it's difficult to do anything out of the ordinary without going into a branch

With Santander it's difficult to do anything without going into a branch

pwuk

stueyandkatie wrote: »

Hi

I'm making some big cutbacks and one of the things that is going is my Santander Reward Account which i'm paying £10 a month for and recieving no benefit from. Does anyone know what i need to do to downgrade the account? Can i do it over the phone or online? Or do i have to pop into the branch? I'm worried if i go into the branch they will try and talk me out of it!

Thanks in advance!

Hi there,

I have some bad news for you regarding the Reward account - you will not be able to downgrade the account and the only way to prevent further charges of £10 pm will be to close it.

I expect that they'd happily upgrade you but they certainly won't agree to a downgrade. I was a customer with them for over 12 years and fell for their sales pitch regarding the Reward upgrade - my fault for not taking time to review the T's & C's.

HTH

abbas5001

pwuk wrote: »

Hi there,

I have some bad news for you regarding the Reward account - you will not be able to downgrade the account and the only way to prevent further charges of £10 pm will be to close it.

I expect that they'd happily upgrade you but they certainly won't agree to a downgrade. I was a customer with them for over 12 years and fell for their sales pitch regarding the Reward upgrade - my fault for not taking time to review the T's & C's.

HTH

I am sure you can downgrade the account but it must be in branch.

Emptystar

You can downgrade it, I did it in branch after I kicked up enough of a fuss. They may not want to do it, but they can! lol

pwuk

Emptystar wrote: »

You can downgrade it, I did it in branch after I kicked up enough of a fuss. They may not want to do it, but they can! lol

Well done. Personally a bank that you need to kick up a fuss with is not worth the time of day. Good luck with their fantastic service efforts in the future.

thatsean

They downgraded my account from premium to preferred without any trouble.