TESCO - DISGUSTING - Pricing errors Assistance - Per Store kitty

hermione987uk

I work for a high street store and we have the same policy, if you were over charged by one store you can't get the difference back in another. I know its annoying as they are the same company but thats how they operate, although I think the sa could probably have been a bit more helpful in explaining it.

For the company I work for we operate a traffic light system on certain things like till discrepencies and price overrides.
If we corrected overcharges from other stores then that would affect our rating, so store A could overcharge people and they come to store B to get it corrected as its more convinent and then the staff at store B get their scores marked down and head office breathing down their neck as they are doing extra price overrides due to the mistakes in store A

Forwandert

laineybird2000 wrote: »

i purchased a cashmere jumper from tesco, did it in with my weekly shop (who keeps reciepts from their weekly shop?) the seam came away after one wash...
took it back quoting SGA said i didnt need a reciept as it was faulty. girl on till was no help, nor the section manager or the store manger.
i emailed sir trevor lehee (the then big boss of tesco) told him how much i spent in his store and how long i'd been a customer
his PA called the next day and said a replacement was being sent out with their appol.
lot of hassel but good result.

stick with it

Which SGA did you quote? The completely made up version in your head, you still need proof of purchase for faulty goods.

NoSatisfaction

Forwandert wrote: »

Which SGA did you quote? The completely made up version in your head, you still need proof of purchase for faulty goods.

Yes but proof of purchase need not be a receipt.

Can be a bank statement, credit card statement etc.

pmduk

Techhead wrote: »

Tesco stores have pictures of the managers with their names (normally near customer service)

My local branch doesn't have such a poster, then again, they don't have much in the way of customer service either.

libra10

I would contact Tesco customer services -

http://www.tesco.com/help/contact/contactus4.asp

When I've used a 'contact us' form, for whatever reason, they have always phoned back within a day and been more than helpful.

Worth a try.

Good luck

*Kat*

They dont have to give you their surname. I wouldn't give you my surname either.

However, if it's an incorrect label, how do you expect them to check that if it wasn't their store? If you call the store you purchased from and inform them of this pricing error, they will log it for the next time you're in the store. Why make such a huge deal out of something that could be simply rectified?

IDG the difficulty in this.

damsmi2002

Just to re-iterate hermiones point, I also work for a high street chain, seemingly not the same one, but as a manager we are given an erosions budget which breaks down to things such as price overrides. Again, if I am over on my erosions, I have to face the consequences which certainly are not nice. If I am over because of my own doing then fair enough, but if a store down the road has mis charged a customer, and my prices are correct, then why should I firstly lose the money, and secondly face the possible consequences? I understand from a customers point if view this can be frustrating, so if were talking about a small amount, then I'll do it, but if were talking of a large amount if say £20 plus, then I would refuse and direct them to the store which the item was purchased. However, if the customer was to complain to head office, to prevent me from receiving the complaint I would again honour the over ride.

Unintentional

Mancunian wrote: »

refused to give me her surname.

What do you need her surname for?

juliedotcom

The store worker wasn't at liberty to give you their last name, so why would they? A simple 'first name@ branch on x date' would suffice for a complaint.

Generally most stores operate on a 'check your receipt before you leave' so they are in the right, another store can't rectify mistakes for the one you were in. write to them and see what they can do for you. there is a blame culture - but it's in the store you shopped in. remember that this stuff happened before there were shops on every corner and people dealt with it. you can too.