Mum's Password Help

dipsy81

Thanks closed, but we can't get on the laptop to do that, that is the problem, we can't get on their website, because we need this password to be able to use the laptop!

If that makes sense.

closed

you are on the net now.

Voltro

Have you not yet tried just pressing enter & not entering a password?

dipsy81

Yes, i am on the net, but at my own home, not my mums.

No i haven't tried pressing enter without putting anything in, a forum member has suggested that, which i will try when i go to my mums.

I really don't know why she has to put a password in before accessing anything at all!!!

The_Grandmaster

Worst comes to worse I would agree with closed's comment.
On your computer find the hp manual and it should tell you the steps to restore your mother's laptop to factory settings - this is usually done through the start up so it won't be a problem that you can't log on.

I assume your mother has nothing important in terms of documents etc. on the computer?

st999

Try just clicking on the marigold

Linbox

http://www.petri.co.il/forgot_administrator_password.htm

Browntoa

take this disk with you

http://www.pogostick.net/~pnh/ntpasswd/

can clear the password and let you in

kazzah60

I'm pretty sure that if you keep getting the password wrong in Vista it comes up with a "hint" box
that has a one word prompt to remind you what the password is
eg
Hint; petname

mine does this