AOL tale

o_t_e

Hi all - just a quick recommendation to persevere with AOL customer service. After a couple of months of reliable 1MB service it dropped to a very patchy 512 kb. The bare bones chronology of my call to AOL is as follows:

Tech 1: Yes your line has been downgraded to 512MB, i'll transfer you to Customer service

CS1: You should have access to 1MB, I'll transfer you to tech support

Tech2: AOL's magnificent service is being foiled by exchange work by BT that should take no more than 2 Months. People paying almost twice what you pay are in the same position

Me: I'd like to cancel my account

CS2: You have a twelve month contract so I can't cancel your account

Me: My contract is for delivery of a 1mb service which you can't deliver for two months.

CS2: We have now upgraded your line to 1MB service.

A half hour call was resolved in the last 90 seconds; I can only conclude that there is a financial imperative that makes them so reluctant to do what seems so readily within their abilities.

I'm still left with disconnections but I believe that is due to being transferred to ADSLMax which needs 10 days to bed down - can anyone confirm this?

Prudent

I had a glitchy week a week or two ago with aol silver. Its now fine, might be same problem?

Crabman

AOL Customer Service (aside from being an oxymoron) is useless, I may just phone my aunt's pet budgie next time :rolleyes:

o_t_e

I don't know how much stock to place in this but while reciting the many virtures of AOL, rather than answering any of my questions, indian tech 2 suggested that AOL silver would be upgraded to 2mb in the new year.

imho

o_t_e, i am on Aol silver,it wont make any difference to me if they upgrade it to 2mb,my local exchange only will let me have 1mb

o_t_e

Hi imho - that has been my situation in the past - I was with euro1net and although their service was up to 2mb I could only get 1mb on my line. AOL must have moved me to ADSLMAX as I was told they could supply me with up to 4MB on my line which accords with the 5mb ADSLMAX limit on my local exchange.

o_t_e

The connection dropouts are still ongoing with AOL but I've found a workaround: I connect to one of the bbc radio live feeds from here:

http://www.bbc.co.uk/radio/aod/index.shtml?button

The continuous stream seems to maintain a connection - a bit irritating as I thought the point of broadband was that it was 'always on' not 'always on until AOL decide you don't need it and disconnect you'

ictmad

had a lot of drop outs today

ajbrynoffa

I`ve had dropouts every couple of minutes ALL day!!!

Crabman

o_t_e wrote:

I don't know how much stock to place in this but while reciting the many virtures of AOL, rather than answering any of my questions, indian tech 2 suggested that AOL silver would be upgraded to 2mb in the new year.

I asked about this and was told categorically that 'no further upgrades' would be done on AOL connections. This came from the budgie, bless him :rotfl:

BANANABUS

How can you tell he spped of your connection on aol?
what i should be and what it is

cheers JIM