Blue Cross Sale @ Debenhams Online

angel13

kiorhassan wrote: »

John Lewis = good customer service, but 20, 30% more expensive on average compared to other places. If one is prepared to pay extra, then it's a great place to shop. And it's too posh for my liking.

john lewis equals the worst customer service ever :mad::mad::mad: we bought a set of red sofas online (which we had initially viewed in a store). the material is not fit for purpose so lists of phone calls and emails. i was told at one point they would replace cushions only which i would not agree too as as they agreed then the colour would be different plus the bobbling etc is all over the sofas and not just on the cushions. they kept getting the nearest store involved even though it was an online purchase and in the end all they would agree too once store got involved - after agreeing in separate emails that it is faulty (hundreds of photos sent) and i needed two new sofas - was to pay for a thing to get bobbling off £5. they refused to come out to see the sofas even though it was booked and then they would cancel. anightmare from start to finish and we still have the faulty sofas so never ever ever will shop there again. i was sooooo upset by it all as i purposely bought from john lewis because of the good customer service plus we spent a year testing sofas to be on the safe side and get something we loved :mad::mad::mad:

Gemstar

angel13, You can check the balance of your giftcard on line.
Go to Debenhams home page, scroll down to bottom of page and there is a big list. It's under 'shopping with us' giftcard balance, then you just type in the card number and it will tell you the balance. Hope that makes sense. x

angel13

Gemstar wrote: »

angel13, You can check the balance of your giftcard on line.
Go to Debenhams home page, scroll down to bottom of page and there is a big list. It's under 'shopping with us' giftcard balance, then you just type in the card number and it will tell you the balance. Hope that makes sense. x

thats brilliant thank you ill go and check in a sec :T:T i was so glad i still had a £1 on the card or else i would have chucked it in the bin last week and then I do not know how I would have sorted it out anyone know of any debenhams bargains I now have approx £9 on card - really looking for a pressie for 5yr old to go with a sylvanian school music set

Kentsavings

Hi all, trying to place an order, but cannot find anywhere to put codes
im a new customer and dont want to confirm order before in see the delivery removed!
any ideas?
thanks]

Ha! ignore me, just found it!

bargain_crazy_2

just ordered some tefal pans and the 10% code worked :T

Gemstar

If you can't find anything for the 5yr old or see anything within the price range left on the card treat yourself to a 'chocolate gift' that's what I always do :rotfl:

Kentsavings

thanks v much op, got some lovely betty jackson jewlery for set for £8, a bargain at 70% off and with free delivery. 10% code didnt work for that, but mustn't complaint!

thanks again, great find

bargain_crazy_2

(teach OH to go out and leave me at home bored :rotfl:)[/QUOTE]

hahaaaa true :A

rufydoofyM

angel13 wrote: »

john lewis equals the worst customer service ever :mad::mad::mad: we bought a set of red sofas online (which we had initially viewed in a store). the material is not fit for purpose so lists of phone calls and emails. i was told at one point they would replace cushions only which i would not agree too as as they agreed then the colour would be different plus the bobbling etc is all over the sofas and not just on the cushions. they kept getting the nearest store involved even though it was an online purchase and in the end all they would agree too once store got involved - after agreeing in separate emails that it is faulty (hundreds of photos sent) and i needed two new sofas - was to pay for a thing to get bobbling off £5. they refused to come out to see the sofas even though it was booked and then they would cancel. anightmare from start to finish and we still have the faulty sofas so never ever ever will shop there again. i was sooooo upset by it all as i purposely bought from john lewis because of the good customer service plus we spent a year testing sofas to be on the safe side and get something we loved :mad::mad::mad:

Hi
sorry to read of your troubles with JL. We had some probs last year and I got so mad with the online customer services that I contacted HQ and left voice mail messages for one of the directors. In no time I had the head of cust services sorting out our problem and agreeing that the whole experience was not right. I pushed the fact that I expected better from JL and had shopped there for 40 yrs etc and was very dissapointed. The matter was soon sorted and the following day I recieved a call with an offer of compensation to restore my faith. I took the second offer. HTH Try going to the top. Good luck

bargain_crazy_2

am new to this and so was wondering if someone could tell me what Quidco + TCB is please